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ZhangMellor's avatar
ZhangMellor
Member
15 hours ago
Solved

Sending Email via API getting "SendEmailLimitReached" error.

I have being starting the implementation process and have most things sorted, however yesterday I encountered the "SendEmailLimitReached" after sending probably 12 emails over 6 hrs and though it might be just a limit I was not aware of but I cant find any documentation for such as limit. And left it at that and decided to investigate the this morning, but I am still getting the same error this morning.

So having tried int he morning the first time I got the error. I am wondering if there is an email limit or something that prevents things from being sent? I did manage to get a queued response back with some changes but thats been 4 hrs since I tried to send this morning emails and 12 hrs+ since the same invoice last night even with 2 new invoices.

 

Error [AccountingInvoiceDeliveryError]:

MYOB could not send this invoice.

 

MYOB detail:

SendEmailLimitReached: Send email limit reached.

 

Stack trace:

at o (.next/server/chunks/77719.js:1:9206)

at async s (.next/server/app/api/invoices/[invoiceId]/send-email/route.js:179:10854)

at async j (.next/server/app/api/invoices/[invoiceId]/send-email/route.js:179:6052)

at async h (.next/server/app/api/invoices/[invoiceId]/send-email/route.js:179:7064)

at async Module.y (.next/server/app/api/invoices/[invoiceId]/send-email/route.js:179:8160)

 

retryable: false

provider: MYOB

status: 409


I have tried separating the send email and create email completely

  • ZhangMellor's avatar
    ZhangMellor
    12 hours ago

    Ok so after spending 2 hrs waiting for a support member I have found the problem and the solution, there is Email send limits on MOYB accounts, I am unsure what those limits are and if just for trial account or full production accounts etc I am still waiting for a response but the solution is meant o contact support and request the limits to be removed.

    As stated by Business support said

    "Thank you for holding and apology for the long wait. MYOB has a daily email sending limit. This security measure prevents malicious users from creating MYOB accounts to send high volumes of fraudulent invoices to other businesses."  

     

    and later when asked about the limit 

    "There is no specific amount of email it will automatically apply a temporary block on accounts that send a high number of emails in a short time."

    So the solution is to contact support and request the removal of the email limit

2 Replies

  • ZhangMellor's avatar
    ZhangMellor
    Member
    15 hours ago

    Sorry I forgot to add when I try and send emails through the MYOB directly getting this "You can not send more emails at this time. Please contact support if you need to send more." 

    I didnt see anywhere that the emails have a limit?

     

  • ZhangMellor's avatar
    ZhangMellor
    Member
    12 hours ago

    Ok so after spending 2 hrs waiting for a support member I have found the problem and the solution, there is Email send limits on MOYB accounts, I am unsure what those limits are and if just for trial account or full production accounts etc I am still waiting for a response but the solution is meant o contact support and request the limits to be removed.

    As stated by Business support said

    "Thank you for holding and apology for the long wait. MYOB has a daily email sending limit. This security measure prevents malicious users from creating MYOB accounts to send high volumes of fraudulent invoices to other businesses."  

     

    and later when asked about the limit 

    "There is no specific amount of email it will automatically apply a temporary block on accounts that send a high number of emails in a short time."

    So the solution is to contact support and request the removal of the email limit

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