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BenBarnes's avatar
BenBarnes
Contributing User
1 day ago
Solved

Re-send employee onboarding invitation

Hi all,

 

I sent a few onboarding invitations that have now expired. I want to re-send them but cannot find any way to do so. The topics I have found all advise hovering over the ellipsis button next to the expired request and selecting 'Resend invite'. I cannot do this though because the original request has disappeared from the 'Employee information requests' table (see first screenshot below). The visible requests are the only requests in the table - it will not scroll up or down so there are no other requests in the table.

 

I also cannot request the employee information again from the employee screen because the button is greyed out (see second screenshot). I don't want to have to delete the employee and set them up again because there is another problem - mentioned in this post 

How to re-create an employee after onboarding information expires MYOB Business - that means I have to use an unrelated email address in creating the new employee before changing it again to the proper email address.

 

Does anybody know how to re-send the information request?

 

Thanks,

Ben.

  • Doreen_P's avatar
    Doreen_P
    1 day ago

    Hi BenBarnes,

     

    Thanks for the screenshots. Since you’ve already tried the ellipsis workaround and the expired invitation is no longer showing, it looks like the self-onboarding request may be missing from the system. Rather than deleting and recreating the employee, it’d be best to reach out to our support team via the Contact Us page so they can check the missing invitation and help resend it.

     

    Cheers,

    Doreen

3 Replies

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    1 day ago

    Hi BenBarnes,

     

    Thanks for the screenshots. Since you’ve already tried the ellipsis workaround and the expired invitation is no longer showing, it looks like the self-onboarding request may be missing from the system. Rather than deleting and recreating the employee, it’d be best to reach out to our support team via the Contact Us page so they can check the missing invitation and help resend it.

     

    Cheers,

    Doreen

  • BenBarnes's avatar
    BenBarnes
    Contributing User
    1 day ago

    Thanks Doreen_P​. Interestingly enough, not more than 5 minutes after I posted this question, I was notified that one of the onboarding requests concerned was actually completed. I had assumed that the reason they had disappeared from the 'Employee information requests' table was that they had expired, but obviously not.

     

    So it seems they are disappearing for some other reason. My hope is that the others have not actually expired and that if and when they do expire, the 'Request employee' information button will be enabled.

     

    Cheers,

    Ben.

  • BenBarnes's avatar
    BenBarnes
    Contributing User
    3 hours ago

    And just as mysteriously as they disappeared, the previously sent employee information requests have now reappeared. Was it user error? Was it a glitch in the matrix? Was it a bop in the bop-shi-bop-shi-bop? We'll never know.

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