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BenBarnes's avatar
BenBarnes
Contributing User
1 day ago
Solved

Re-send employee onboarding invitation

Hi all,   I sent a few onboarding invitations that have now expired. I want to re-send them but cannot find any way to do so. The topics I have found all advise hovering over the ellipsis button ne...
  • Doreen_P's avatar
    Doreen_P
    1 day ago

    Hi BenBarnes,

     

    Thanks for the screenshots. Since you’ve already tried the ellipsis workaround and the expired invitation is no longer showing, it looks like the self-onboarding request may be missing from the system. Rather than deleting and recreating the employee, it’d be best to reach out to our support team via the Contact Us page so they can check the missing invitation and help resend it.

     

    Cheers,

    Doreen

Doreen_P's avatar
Doreen_P
MYOB Moderator
1 day ago

Hi BenBarnes,

 

Thanks for the screenshots. Since you’ve already tried the ellipsis workaround and the expired invitation is no longer showing, it looks like the self-onboarding request may be missing from the system. Rather than deleting and recreating the employee, it’d be best to reach out to our support team via the Contact Us page so they can check the missing invitation and help resend it.

 

Cheers,

Doreen

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