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Reversing accidental payment
I’ve accidentally applied a manual "Record Payment" to the wrong invoice instead of the one i was supposed to record it against. Could someone please guide me on how to reverse this, so the vendor can make the payment on the invoice?
At the moment, when I try to send the invoice, it shows as $0 due.
Thank you!
Hi RomF - thanks for the question!
It's easy to delete the invoice payment - just open the invoice then click the payment reference number (at the bottom in the Activity section). The payment will open and you can then click Delete.
Here's a help topic that explains this process in more detail: Deleting a customer payment.
I hope this helps!
Adrian
