Forum Discussion

RomF's avatar
RomF
Member
6 months ago
Solved

Reversing accidental payment

I’ve accidentally applied a manual "Record Payment" to the wrong invoice instead of the one i was supposed to record it against. Could someone please guide me on how to reverse this, so the vendor can make the payment on the invoice?

At the moment, when I try to send the invoice, it shows as $0 due.

Thank you!

 

  • SupportNoteGuy's avatar
    SupportNoteGuy
    6 months ago

    Hi RomF​ - thanks for the question!

     

    It's easy to delete the invoice payment - just open the invoice then click the payment reference number (at the bottom in the Activity section). The payment will open and you can then click Delete.

     

    Here's a help topic that explains this process in more detail: Deleting a customer payment.

     

    I hope this helps!

     

    Adrian

2 Replies

  • SupportNoteGuy's avatar
    SupportNoteGuy
    MYOB Staff
    6 months ago

    Hi RomF​ - thanks for the question!

     

    It's easy to delete the invoice payment - just open the invoice then click the payment reference number (at the bottom in the Activity section). The payment will open and you can then click Delete.

     

    Here's a help topic that explains this process in more detail: Deleting a customer payment.

     

    I hope this helps!

     

    Adrian

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