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MJ7's avatar
MJ7
Experienced Cover User
11 days ago
Solved

Customer paid me accidentally

Hi

 

I have a customer who accidentally paid me $2000 instead of paying the money to another company.

I transferred the money back into their account via EFT two days later.

I now have two unallocated transactions in my bank feed for when the money got deposited (25/2) and for when the money got refunded (27/2).

 

How do I allocate these two transactions if there is no open invoice for the payment?

 

I've tried reading the sales/returns/over payments sections but I'm completely confused if someone could please help me it would be appreciated.

 

Thanks

  • geckko99's avatar
    geckko99
    11 days ago

    Alternatively you could record the deposit as 'receive money' and code it to suspense and record the refund as 'spend money' and code that to suspense.  The net effect on the suspense account is then zero and it has not affected the customer's transactions.

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    11 days ago

    Hi MJ7,

     

    You can manage the unallocated transactions by creating a credit for the overpaid amount and then refunding it. Here's how:

     

    • Record the overpayment by creating a customer return (credit) for the $2000.
    • Go to the Sales menu and choose "Sales returns and credits."
    • Select the customer and the bank account used for the EFT refund.
    • Enter the details of the refund and record it.

    This way, both the deposit and the refund transactions will be distributed accordingly. For detailed help, you can check MYOB's support page on customer overpayments: Customer overpayments.

     

     

    Regards,

    Shella

  • geckko99's avatar
    geckko99
    11 days ago

    Alternatively you could record the deposit as 'receive money' and code it to suspense and record the refund as 'spend money' and code that to suspense.  The net effect on the suspense account is then zero and it has not affected the customer's transactions.

    • MJ7's avatar
      MJ7
      Experienced Cover User
      10 days ago

      Thank you so much that was a simple way to fix my issue.

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