Forum Discussion

Belinda_K's avatar
Belinda_K
2 years ago

pictures in customised remittance

Hi,   I have customised my remittance advice for pay bills. I have inserted a picture, however this picture does not display on the printed/ermailed remittance? Please advise why this may be and ho...
Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago

Hi Belinda_K, 

 

Thanks for reaching out. 

 

I'm sorry to hear about your difficulties with the images for the templates. I would recommend ensuring that the file we are uploading the template is 200KB or less in size and in one of these formats: bmp, jpg, gif, png, tif.

 

Let us know if you require any further assistance with this. We're happy to help. 

 

Cheers, 

Genreve

  • Belinda_K's avatar
    Belinda_K
    2 years ago

    Hi Genreve,

     

    Thank you for the response. The size of the image I am uploading is 32KB. I have also tried uploading in PNG and JPEG formats and neither are showing on the form.

     

    Please advise next steps.

     

    Thank you.

     

    Belinda

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      2 years ago

      Hi Belinda_K, 

       

      Thanks for the reply and sorry for the delayed response. 

       

      In this case, since it has not been uploaded. I would suggest creating a new form using the old one as a reference and trying to add the image to it. 

       

      Let us know if the issue persists. We're looking into it further.

       

      Cheers, 
      Genreve

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      2 years ago

      Hi Belinda_K, 

       

      Hope you are having a great day. If your issue about the company logo image persists, feel free to let us know and we'll help find a workaround. 

       

      Cheers,

      Genreve 

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.