Forum Discussion

Belinda_K's avatar
Belinda_K
2 years ago

pictures in customised remittance

Hi,   I have customised my remittance advice for pay bills. I have inserted a picture, however this picture does not display on the printed/ermailed remittance? Please advise why this may be and ho...
Belinda_K's avatar
Belinda_K
2 years ago

Hi Genreve,

 

Thank you for the response. The size of the image I am uploading is 32KB. I have also tried uploading in PNG and JPEG formats and neither are showing on the form.

 

Please advise next steps.

 

Thank you.

 

Belinda

Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago

Hi Belinda_K, 

 

Thanks for the reply and sorry for the delayed response. 

 

In this case, since it has not been uploaded. I would suggest creating a new form using the old one as a reference and trying to add the image to it. 

 

Let us know if the issue persists. We're looking into it further.

 

Cheers, 
Genreve

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