Nerida1's avatar
Nerida1
Member
10 months ago
Status:
On Hold

2FA

When setting up additional two-factor authentication (2FA), please can we have a button so we can select which method is our preferred method.  My preferred method is email but MYOB now only allows 5 minutes to enter the code (it used to be 1 hour) and sometimes my email can be a bit slow and I miss the time window to log in.  I added SMS as an additional 2FA method, for the infrequent times when my email is slow, but MYOB always makes SMS the preferred method.  I contacted MYOB Support (case #02176550) and spent over a month disabling then re-entering SMS as per instructed, only for SMS to always come out as the preferred method.  I job share so now I face the dilemma:  either get woken up on my days off with SMS codes until work colleague can "try another method" or risk not being able to log in at all when my email is running slow.   This should be an easy fix, should it not?? 

2 Comments

  • Status changed:
    New
    to
    Open

    Hey Nerida1

    Thanks for your idea! We'll be sharing this one with our product teams and have updated the status to open for other members of our community to vote and add weight to your idea.

  • Status changed:
    Open
    to
    On Hold

    This is being updated due to low engagement (comments & votes) from the community in the last 6 months. Please be advised that the idea has still been added to our developer backlog, but it will have less traction getting prioritised without more votes. A further review will happen in another 6 months where we will either close or re-open this idea based on the number of votes accumulated in that time.