Nerida1's avatar
Nerida1
Member
1 year ago
Status:
Closed

2FA

When setting up additional two-factor authentication (2FA), please can we have a button so we can select which method is our preferred method.  My preferred method is email but MYOB now only allows 5 minutes to enter the code (it used to be 1 hour) and sometimes my email can be a bit slow and I miss the time window to log in.  I added SMS as an additional 2FA method, for the infrequent times when my email is slow, but MYOB always makes SMS the preferred method.  I contacted MYOB Support (case #02176550) and spent over a month disabling then re-entering SMS as per instructed, only for SMS to always come out as the preferred method.  I job share so now I face the dilemma:  either get woken up on my days off with SMS codes until work colleague can "try another method" or risk not being able to log in at all when my email is running slow.   This should be an easy fix, should it not?? 

3 Comments

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    1 year ago
    Status changed:
    New
    to
    Open

    Hey Nerida1

    Thanks for your idea! We'll be sharing this one with our product teams and have updated the status to open for other members of our community to vote and add weight to your idea.

  • Status changed:
    Open
    to
    On Hold

    This is being updated due to low engagement (comments & votes) from the community in the last 6 months. Please be advised that the idea has still been added to our developer backlog, but it will have less traction getting prioritised without more votes. A further review will happen in another 6 months where we will either close or re-open this idea based on the number of votes accumulated in that time.

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    1 month ago
    Status changed:
    On Hold
    to
    Closed

    Hey Nerida1

    We've closed this idea for now due to minimal votes accumulated over the last six months.