2FA

Hi RayJordan​ 

Not sure about getting sms codes via phone sms but there are other ways to get your 2FA authentication which MYOB supports.

1. via email
2. via an authenticator app
3. or as you say via sms.

All three methods I use for other accesses eg - PAypal use phone sms - and that works fine - internationally 

We have clients who use MYOB going overseas but never allow international access - they vpn into our cloud server and then access myob via the server and the 2FA arrives via email which is also received on the server - works 100%.

I would suggest you change authentication method to email 2FA - which I assume you receive on your laptop or mobile - or use an authenticator app - this is secure and works well - MYOB as of recently allows you to go into your MYOB profile and change your authentication method on the fly - this was not possible in the past without ringing myob for them to do it.

The Doc

Hi The_Doc​ 

Thanks for the reply. There is actually a 4th method of authentication (the one I have been using for almost 3 years) - recovery code. This is the method that I am suddenly and unexpectedly having trouble with.

After entering my email and password, I am provided with only two methods of 2FA - SMS and recovery code. An email option does not appear. SMS does not work for my US phone number and the recovery code is now not working either.

I don't use, nor have ever used an authenticator app, except for the government MyID app.

Since I cannot log into my account, I am unable to set up or switch to any other 2FA mechanism.

Hi RayJordan​ 

Authenticator apps are the best way to go in my opinion - they are very secure - I use 3 different ones - Duo, Authenticator, Google  -they all work absolutely.

Ok, so you are locked out - try selecting - 'forgot password' - that emails you a link to reset password - this 'may' provide a way forward to unlock your account - this works for many lockouts.

Regards The Doc

Hi The_Doc​ 

Thank you, trying 'forgot password' was a thoughtful suggestion. Unfortunately, after creating the new password you are required to log in again and the same two 2FA alternatives appear - SMS and recovery code. Neither of which are currently working. I am still unable to log into my account to make a change to the 2FA preferences.

How am I able to post here, you ask? I have two businesses with two separate MYOB accounts. Business 1 has email and recovery code set up as the 2FA alternatives. Email works fine for 2FA and that is where I have logged in from. Business 2 is the one I am currently locked out of.

I even tried using a different browser and even a completely different computer (via VPN). All to no avail.

I think we need someone from MYOB to step in here. MYOBDude​ 

Thank you for the reply Isaiah_C​,

By some kind of unknown magic, and after three days of trying, today I was able to log in with the same recovery code as I was provided that last time I successfully logged in (over a moth ago). Maybe someone at MYOB unlocked that for me. If so, thank you!

So now I am trying to add my email as the 2FA method. I now discover that an email option is no longer available. I did not want to use an authenticator app, but I see I have no choice. Downloaded and installed google authenticator. It seems to work fine. This has allowed me to change SMS authentication from my US phone to my AU phone (which is fine while I'm in AU, but a pain when in the US because I have to grab the phone, turn it on, wait for it to boot up and connect to a network...).

Anyway, I'm all good now. Thank you to everyone who helped out!

Ray