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RayJordan's avatar
RayJordan
Experienced Cover User
2 months ago
Solved

2FA

Hi, I'm not new to MYOB AccountRight, but I have a new problem.   I work for our AU business remotely from the US. I have my US phone set up to receive the 2FA code, but it has never worked. Appare...
  • Isaiah_C's avatar
    Isaiah_C
    2 months ago

    Hi RayJordan,

     

    Thanks heaps for sticking with it and giving all the suggestions a go and a big shout-out to The_Doc for jumping in with some possible workarounds too. Always great to see the community helping out. Totally appreciate you calling out that the 2FA options (SMS and recovery code) aren't coming through or working at all, even after a password reset and trying different devices. At this point, since you've already tried the other workarounds and you're still blocked by 2FA on that second business, the best next step is to jump onto our live chat support through our virtual assistant, MOCA, or submit a case via My Account. One of our support legends can help unlock the account and get the 2FA sorted, so you can log back in without any more roadblocks. Once you've back in, they can also help you add another 2FA method, just to make things smoother going forward.

     

    Regards,

    Sai 

RayJordan's avatar
RayJordan
Experienced Cover User
2 months ago

Hi The_Doc​ 

 

Thank you, trying 'forgot password' was a thoughtful suggestion. Unfortunately, after creating the new password you are required to log in again and the same two 2FA alternatives appear - SMS and recovery code. Neither of which are currently working. I am still unable to log into my account to make a change to the 2FA preferences.

 

How am I able to post here, you ask? I have two businesses with two separate MYOB accounts. Business 1 has email and recovery code set up as the 2FA alternatives. Email works fine for 2FA and that is where I have logged in from. Business 2 is the one I am currently locked out of.

 

I even tried using a different browser and even a completely different computer (via VPN). All to no avail.

 

I think we need someone from MYOB to step in here. MYOBDude​ 

Isaiah_C's avatar
Isaiah_C
MYOB Moderator
2 months ago

Hi RayJordan,

 

Thanks heaps for sticking with it and giving all the suggestions a go and a big shout-out to The_Doc for jumping in with some possible workarounds too. Always great to see the community helping out. Totally appreciate you calling out that the 2FA options (SMS and recovery code) aren't coming through or working at all, even after a password reset and trying different devices. At this point, since you've already tried the other workarounds and you're still blocked by 2FA on that second business, the best next step is to jump onto our live chat support through our virtual assistant, MOCA, or submit a case via My Account. One of our support legends can help unlock the account and get the 2FA sorted, so you can log back in without any more roadblocks. Once you've back in, they can also help you add another 2FA method, just to make things smoother going forward.

 

Regards,

Sai 

  • RayJordan's avatar
    RayJordan
    Experienced Cover User
    2 months ago

    Thank you for the reply Isaiah_C​,

     

    By some kind of unknown magic, and after three days of trying, today I was able to log in with the same recovery code as I was provided that last time I successfully logged in (over a moth ago). Maybe someone at MYOB unlocked that for me. If so, thank you!

     

    So now I am trying to add my email as the 2FA method. I now discover that an email option is no longer available. I did not want to use an authenticator app, but I see I have no choice. Downloaded and installed google authenticator. It seems to work fine. This has allowed me to change SMS authentication from my US phone to my AU phone (which is fine while I'm in AU, but a pain when in the US because I have to grab the phone, turn it on, wait for it to boot up and connect to a network...).

     

    Anyway, I'm all good now. Thank you to everyone who helped out!

     

    Ray

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