Forum Discussion

cwu's avatar
cwu
Experienced User
2 years ago
Solved

2FA and changing to new phone ( old phone not available)

I changed to a new iphone yesterday. The Google Authentitator was not carried over on the change over. I am now trying to add 2FA to GA on my new phone.

i logged on to my account to reset the 2 FA and everytime it directs me to my log in and I have to furnish a authentitator code ( which I dont have as the GA does not have MYOB 2 FA ). I am going around in circles.

I do not have the 10 back up codes etc and I cannot seem to generate one at all from my account.

Pls assist

 

  • Hannah_V's avatar
    Hannah_V
    2 years ago

    Hi, cwu. Thank you for reaching out about your concern. We've sent you a private message to help you in resolving this concern.

    Thanks, Hannah

8 Replies

  • Hannah_V's avatar
    Hannah_V
    Former Staff
    2 years ago

    Hi, cwu. Thank you for reaching out about your concern. We've sent you a private message to help you in resolving this concern.

    Thanks, Hannah

  • Sas_Collins's avatar
    Sas_Collins
    Contributing Cover User
    2 years ago

    Unfortunately my experience has been if your old authenticator is unavailable to switch over, you'll need to call MYOB to reset your 2FA. 

  • cwu's avatar
    cwu
    Experienced User
    2 years ago

    Thanks for the reply. I finally found the back up codes. And I follow exactly the steps ie log in but when I put the back up code in, it does not work. It wants the 6 digits authenticator codes and there is no other work around from the log in screen ( I go to my account, click security settings etc and it takes me to the page where I need to change 2 FA)

    Pls advise.

     

    Thanks

  • JED2's avatar
    JED2
    Contributing Cover User
    2 years ago

    Hi

     

    I have the same issue as the original poster. Please cna you assist. 

     

    Regards

    Janice Driman 

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 years ago

    Hi JED2,

    Thank you so much for your post.

    I'm happy to assist you with this matter. I've sent you a private message to collect the necessary information for resolving the issue. Please check your inbox.

    Looking forward to hearing from you soon!
    Regards,
    Earl

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 years ago

    Hi JED2,

    I would like to check if you're still having this issue? if so, feel free to post again and one of us will be happy to assist you.

    Regards,
    Earl

  • JED2's avatar
    JED2
    Contributing Cover User
    2 years ago

    Thank you Earl

     

    Problem solved, am able to now work from remote location. 

     

    Kind regards

    Janice

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 years ago

    Hi JED2,

    We're glad to hear that your issue has been resolved. If you have any more questions in the future, don't hesitate to reach out. We're here to help!

    Regards,
    Earl

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