I changed to a new iphone yesterday. The Google Authentitator was not carried over on the change over. I am now trying to add 2FA to GA on my new phone.i logged on to my account to reset the 2 FA and everytime it directs me to my log in and I have to furnish a authentitator code ( which I dont have as the GA does not have MYOB 2 FA ). I am going around in circles.I do not have the 10 back up codes etc and I cannot seem to generate one at all from my account.Pls assist

Hi, cwu. Thank you for reaching out about your concern. We've sent you a private message to help you in resolving this concern. Thanks, Hannah

2FA and changing to new phone ( old phone not available)

16 Replies

Hannah_V
Former Staff
2 years ago
Hi, cwu. Thank you for reaching out about your concern. We've sent you a private message to help you in resolving this concern.

Thanks, Hannah
Sas_Collins
Contributing Cover User
2 years ago
Unfortunately my experience has been if your old authenticator is unavailable to switch over, you'll need to call MYOB to reset your 2FA.
cwu
Experienced User
2 years ago
Thanks for the reply. I finally found the back up codes. And I follow exactly the steps ie log in but when I put the back up code in, it does not work. It wants the 6 digits authenticator codes and there is no other work around from the log in screen ( I go to my account, click security settings etc and it takes me to the page where I need to change 2 FA)
Pls advise.

Thanks
JED2
Contributing Cover User
2 years ago
Hi

I have the same issue as the original poster. Please cna you assist.

Regards
Janice Driman
Earl_HD
MYOB Moderator
2 years ago
Hi JED2,

Thank you so much for your post.

I'm happy to assist you with this matter. I've sent you a private message to collect the necessary information for resolving the issue. Please check your inbox.

Looking forward to hearing from you soon!
Regards,
Earl
Earl_HD
MYOB Moderator
2 years ago
Hi JED2,

I would like to check if you're still having this issue? if so, feel free to post again and one of us will be happy to assist you.

Regards,
Earl
JED2
Contributing Cover User
2 years ago
Thank you Earl

Problem solved, am able to now work from remote location.

Kind regards
Janice
Earl_HD
MYOB Moderator
2 years ago
Hi JED2,

We're glad to hear that your issue has been resolved. If you have any more questions in the future, don't hesitate to reach out. We're here to help!

Regards,
Earl
1976REM
Member
2 days ago
Hi, I am having the same problem, new phone can't set up the authenticator. I have called and called, with "try again later", I have had the same problem with the chat.

It is driving me crazy, and as I am the only admin, it is causing the entire office huge problems. Please, please contact me to fix this ASAP

Thank you
Earl_HD
MYOB Moderator
1 day ago
Hi 1976REM,

That definitely sounds like a hassle. You can set up 2FA on your new phone in My Account, and this help page steps you through it: https://www.myob.com/au/support/login-and-2fa/setting-up-two-factor-authentication-on-a-new-phone

If you still have access to your old phone or a recovery code, the page will show you how to reset the authenticator and link your new phone. If you don’t have your old phone or a recovery code, please use the chat bubble on that help page so our team can help with the next steps.

Regards,
Earl