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LSolutions's avatar
LSolutions
Experienced Cover User
7 months ago
Solved

Help! 2FA New Phone (old phone not available)

I am hoping someone can help me ASAP as I have changed to a new iphone and my old one was erased and given to somone else. The Authenticator on my new phone is asking for a code and I can't access my account to get it and there is no option to select I don't have a code.   No one is available to talk to over the weekend and I urgently need to login and do some work.

 

Thanks

Kristy

  • Earl_HD's avatar
    Earl_HD
    7 months ago

    Hi LSolutions, 

    Thank you so much for your detailed post and my apologies for the late response.

    I've sent you a private message to collect information that will aid us in resolving this matter. Kindly review your inbox.

    Regards,
    Earl

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  • LSolutions's avatar
    LSolutions
    Experienced Cover User
    7 months ago

    Also to add I have my back up codes but it doesnt give me an option to use them.   I can get in to the myob app but that doesn't seem to have any options to help this situation.

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      7 months ago

      Hi LSolutions, 

      Thank you so much for your detailed post and my apologies for the late response.

      I've sent you a private message to collect information that will aid us in resolving this matter. Kindly review your inbox.

      Regards,
      Earl