Forum Discussion

LSolutions's avatar
LSolutions
Experienced Cover User
2 years ago

Help! 2FA New Phone (old phone not available)

I am hoping someone can help me ASAP as I have changed to a new iphone and my old one was erased and given to somone else. The Authenticator on my new phone is asking for a code and I can't access my...
  • Earl_HD's avatar
    Earl_HD
    2 years ago

    Hi LSolutions, 

    Thank you so much for your detailed post and my apologies for the late response.

    I've sent you a private message to collect information that will aid us in resolving this matter. Kindly review your inbox.

    Regards,
    Earl

LSolutions's avatar
LSolutions
Experienced Cover User

Also to add I have my back up codes but it doesnt give me an option to use them.   I can get in to the myob app but that doesn't seem to have any options to help this situation.

Earl_HD's avatar
Earl_HD
MYOB Moderator
2 years ago

Hi LSolutions, 

Thank you so much for your detailed post and my apologies for the late response.

I've sent you a private message to collect information that will aid us in resolving this matter. Kindly review your inbox.

Regards,
Earl

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