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Nerida1
9 days ago
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Open

2FA

When setting up additional two-factor authentication (2FA), please can we have a button so we can select which method is our preferred method.  My preferred method is email but MYOB now only allows 5...
Accounting
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AmandaCL
MYOB Moderator
9 days ago
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Hey Nerida1

Thanks for your idea! We'll be sharing this one with our product teams and have updated the status to open for other members of our community to vote and add weight to your idea.

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When setting up additional two-factor authentication (2FA), please can we have a button so we can select which method is our preferred method.  My preferred method is email but MYOB now only allows 5...","body@stringLength":"947","rawBody":"

When setting up additional two-factor authentication (2FA), please can we have a button so we can select which method is our preferred method.  My preferred method is email but MYOB now only allows 5 minutes to enter the code (it used to be 1 hour) and sometimes my email can be a bit slow and I miss the time window to log in.  I added SMS as an additional 2FA method, for the infrequent times when my email is slow, but MYOB always makes SMS the preferred method.  I contacted MYOB Support (case #02176550) and spent over a month disabling then re-entering SMS as per instructed, only for SMS to always come out as the preferred method.  I job share so now I face the dilemma:  either get woken up on my days off with SMS codes until work colleague can \"try another method\" or risk not being able to log in at all when my email is running slow.   This should be an easy fix, should it not?? 

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When setting up additional two-factor authentication (2FA), please can we have a button so we can select which method is our preferred method.  My preferred method is email but MYOB now only allows 5 minutes to enter the code (it used to be 1 hour) and sometimes my email can be a bit slow and I miss the time window to log in.  I added SMS as an additional 2FA method, for the infrequent times when my email is slow, but MYOB always makes SMS the preferred method.  I contacted MYOB Support (case #02176550) and spent over a month disabling then re-entering SMS as per instructed, only for SMS to always come out as the preferred method.  I job share so now I face the dilemma:  either get woken up on my days off with SMS codes until work colleague can \"try another method\" or risk not being able to log in at all when my email is running slow.   This should be an easy fix, should it not?? 

"},"Conversation:conversation:891113":{"__typename":"Conversation","id":"conversation:891113","solved":false,"topic":{"__ref":"IdeaTopicMessage:message:891113"},"lastPostingActivityTime":"2025-03-25T15:47:08.531+11:00","lastPostTime":"2025-03-25T15:47:08.531+11:00","unreadReplyCount":1,"isSubscribed":false},"ModerationData:moderation_data:891113":{"__typename":"ModerationData","id":"moderation_data:891113","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:891113_1":{"__typename":"Revision","id":"revision:891113_1","lastEditTime":"2025-03-25T14:26:53.749+11:00"},"IdeaReplyMessage:message:891123":{"__typename":"IdeaReplyMessage","id":"message:891123","conversation":{"__ref":"Conversation:conversation:891113"},"author":{"__ref":"User:user:250317"},"revisionNum":1,"uid":891123,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Idea:board:myob-accountright-ideasexchange"},"subject":"Re: 2FA - Status changed to: Open","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:891123"},"parent":{"__ref":"IdeaTopicMessage:message:891113"},"body":"

Hey Nerida1

\n

Thanks for your idea! We'll be sharing this one with our product teams and have updated the status to open for other members of our community to vote and add weight to your idea.

","body@stringLength":"392","rawBody":"

Hey

\n

Thanks for your idea! We'll be sharing this one with our product teams and have updated the status to open for other members of our community to vote and add weight to your idea.

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