Incorrect Credit Card Charge

Hi FrankP68,

Thanks for reaching out, and we’re really sorry this has happened. We totally get how stressful it is to see a big annual amount like that come out in one go, especially when it’s hard to get through on the phones. We’ve found your case in our system and can see it’s been created and queued with our billing team. One of our specialists will be in touch as soon as the next available agent picks it up, so you won’t lose your place in the queue while you’re waiting. In the meantime, please keep an eye on your email (and spam/junk folder just in case) for an update from us. If anything changes on your side, for example your bank reverses the transaction or you see any new charges, you can reply to the same case email so it all stays together.

Regards,

Sai