MYOB Refund ordeal

Hi daphnecarmi,

That sounds like such a frustrating experience, and I’m really sorry you've had to go through all that hassle for so long! Honestly, nobody should have to deal with something like this, and it's completely understandable that you're feeling exhausted with the back-and-forth.

Here’s what I suggest to get this sorted quickly: You can reach out to our live chat team via MOCA (our virtual assistant). The best part? You'll be able to talk to a real human through chat! If you prefer, you could also submit a support case directly through MyAccount. This way, your request will go straight to the right folks who can help. 

Regards,

Sai

thankfully the saga has been resolved but actually only through my persistence and not through any of the customer service personal who took the calls etc.  

Sai

Perhaps you can help with my problem as MYOB support has been reluctant to do so over the last 4 months.

In June we gave notice that due to company changes, we no longer needed MYOB so wanted to cancel our $150 per month subscription but take up a $2.50 read only subscription for access to our historical data.

Despite giving MYOB lots of notice, they deducted $165 on July 4th. They are now reducing our credit by $2.50 a month.  At this rate it will take 5.5 years to recover our money.

We have spoken to a human on at least 3 occasions in the last 3 months but although they profess to be helping, nothing happens.  In fact the last call, my office manager was basically told that they know there is a problem and just be patient.

As a long term user of MYOB, I am very disappointed.

Regards

Ian

Hi IanBusselton,

I can understand why this is so disappointing, especially after being with MYOB for so long.
 

We’ve followed this up with our team to see if there’s anything we can do and to help review what’s happened. They’ll be in touch by email once they have an update.

We sincerely apologise for the delay and understand the frustration this has caused.

Regards,
Earl