MYOB Refund ordeal
I cancelled my AccountRight but MYOB continued deduct the money. I have been trying unsuccessfully to get the money refunded. It has been accepted but to date (10 months) they havent managed to do so...
Forum Discussion
Hi daphnecarmi,
That sounds like such a frustrating experience, and I’m really sorry you've had to go through all that hassle for so long! Honestly, nobody should have to deal with something like this, and it's completely understandable that you're feeling exhausted with the back-and-forth.
Here’s what I suggest to get this sorted quickly: You can reach out to our live chat team via MOCA (our virtual assistant). The best part? You'll be able to talk to a real human through chat! If you prefer, you could also submit a support case directly through MyAccount. This way, your request will go straight to the right folks who can help.
Regards,
Sai
thankfully the saga has been resolved but actually only through my persistence and not through any of the customer service personal who took the calls etc.
