Forum Discussion

Angry_user's avatar
Angry_user
Member
3 days ago

CANCEL SUBSCRIPTION

Hello
I am having the most difficult time trying to cancel my accountright subscription and find it appalling that we have to call a number that doesnt get answered at all.
I have logged tickets, called for days and also tried the online chat which was no help as they do not have access to cancel accounts.

For a well renowned accounting software this is a very poor method to unsubscribe and if the idea is to make it hard so people dont leave, well I think you are making a big mistake and it is frustrating. This is the only platform that makes unsubscribing extremely difficult

Urgently assist please

 

Thanks

 

3 Replies

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    3 days ago

    Hi Angry_user, 

     

    Thanks for sharing this. I know where you are coming from here. I’m sorry you’ve spent days trying to get through, especially after logging tickets and trying chat.

     

    To cancel your AccountRight subscription, you must speak with our cancellation team by phone. We can’t process cancellations through the Community, chat, or support tickets, and there isn’t another cancellation option.

     

    If you call outside business hours, leave your details for a callback. I understand it isn't ideal right now, but rest assured they are the right team for cancellation.

     

    Regards,

    Genreve

  • Angry_user's avatar
    Angry_user
    Member
    2 days ago

    It is absolutely not ideal
    I am calling and calling during business hours and no answer just rings out then drops

    I am very close to lodging a complain with the relevant authorities or to proceed legal action against this situtation. Im sure there are many disgruntled customers who will jointly lodge a complain with the relevant authorities so they can review if your process is fair for customers and not deliberately making customers continue to pay when they no longer want to

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    1 day ago

    Hi Angry_user,

     

    It’s understandable that you’d feel frustrated after making several attempts to contact us. I’ve looked into your profile and found your pending cancellation request. I’ve followed this up with the relevant team, and they’ve confirmed they’ll review it and pick it up from here. You’ll hear from one of the team soon with an update. We appreciate your patience while they work through this.

     

    Cheers,

    Princess

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