CANCEL SUBSCRIPTION

Hi Angry_user, 

Thanks for sharing this. I know where you are coming from here. I’m sorry you’ve spent days trying to get through, especially after logging tickets and trying chat.

To cancel your AccountRight subscription, you must speak with our cancellation team by phone. We can’t process cancellations through the Community, chat, or support tickets, and there isn’t another cancellation option.

If you call outside business hours, leave your details for a callback. I understand it isn't ideal right now, but rest assured they are the right team for cancellation.

Regards,

Genreve

It is absolutely not ideal
I am calling and calling during business hours and no answer just rings out then drops

I am very close to lodging a complain with the relevant authorities or to proceed legal action against this situtation. Im sure there are many disgruntled customers who will jointly lodge a complain with the relevant authorities so they can review if your process is fair for customers and not deliberately making customers continue to pay when they no longer want to

Hi Angry_user,

It’s understandable that you’d feel frustrated after making several attempts to contact us. I’ve looked into your profile and found your pending cancellation request. I’ve followed this up with the relevant team, and they’ve confirmed they’ll review it and pick it up from here. You’ll hear from one of the team soon with an update. We appreciate your patience while they work through this.

Cheers,

Princess

i am having similar problem 

many phone calls set up call back but nobody rings back

no wonder so many people are leaving MYOB

i am going to use my bank to cancel

Hi harrylea2,

Having to call multiple times without hearing back would be frustrating for anyone. It’s definitely not the experience we want you to have when trying to cancel your subscription. For account security, cancellations can only be completed by our support team. We’d genuinely like to help here, but we’re unable to action the request through the community as they need to confirm your identity and go through a few live-service and product-related steps with you first. I know calling can be inconvenient, but it’s currently the required way to complete your cancellation request. You can find the relevant team’s contact number here.

Cheers,

Princess

Hi harrylea2​ 

It was such a terrible time trying to call, and even lodging tickets on the various 'contact us' options.
Surprisingly after this post linked below I received a call perhaps within 24hours to cancel the subscription and then even a follow up email to confirm it has been cancelled. Im am relieved that I didnt have to wait months like some of the other posts of the forum but still an absolutely terrible situations and process for cancellation. This was the email address that contacted me - mailto:[email protected]  

CANCEL SUBSCRIPTION | MYOB CommunityCANCEL SUBSCRIPTION | MYOB Community
Best of luck!