Unauthorised cancellation of MYOB
I have just received an email to say my request to cancel the service has been processed.
I have NOT requested this and so how do I contact MYOB to rectify?
Forum Discussion
2 Replies
Hi Shaylee,
No one would be happy to lose access to their account without being asked. As you didn’t authorise the cancellation, the relevant team will need to review what happened and confirm whether the account can be reinstated.
Please reply directly to the cancellation email you received so your response stays linked to the case. You can also contact our support team by calling them or connecting with our live chat team through MOCA, our virtual assistant, via the Contact page.
Cheers,
Princess
Thank you Princess. I called and it was because a discounted rate that had been set up had expired so whoever set it up actually set it up to suspend our files once the discount finished. Im not happy.
