Unauthorised charges from MYOB

Dear Sir/Madam,

I am extremely disappointed with your customer service! I have been in contact with MYOB Support Team through both email correspondence and several phone calls. I have spent more than 2 hours on calls trying to explain my situation.

Unfortunately, no one has been able to assist me since all they have been doing is reading their response off a script. 

Upon review of the Company's bank statements, payments of $420 have been deducted from the bank account each month for the past three months. I have advised MYOB that I did not reinstate the subscription, authorise the deductions, or provide consent for any funds to be deducted from our bank account. To date, a total of $1,260 has been deducted. $1,260 is an excessive amount of money!

I have contacted MYOB on several occasions and repeatedly requested that all subscription payments be ceased ASAP. I have explained that I do not have access to the company's MYOB Online account, nor have I requested access to it. Accordingly, I am unable to "log in to your MYOB account and cancel the active subscription". In addition, I am unable to make changes to the account and remove our bank details. 

Despite multiple emails and phone calls requesting assistance, MYOB has yet to remove our bank account details, stop any further unauthorised transactions, and provide a refund.

If this issue is still not resolved, I leave no choice but to escalate this matter to the Australian Financial Complaints Authority.