Client still being charged for MYOB AR even though she cancelled on 21st April

I sat with a client at her office while she phoned to cancel two MYOB subscriptions because she had sold/shut these down and heard the MYOB staff member confirm the cancellation and she is still being charged. She is dealing with a terminally ill mother and her husband injured and off work and doesn't want to spend hours on the phone and doesn't know how to cancel on-line - which has always been difficult. I will be recommended she report MYOB to the AFCA but I expect this may be beyond her at the moment. This seems to be a really common problem with MYOB - and this is before the major change in June. Not good!

Regards

Liz Adamson