Client still being charged for MYOB AR even though she cancelled on 21st April
I sat with a client at her office while she phoned to cancel two MYOB subscriptions because she had sold/shut these down and heard the MYOB staff member confirm the cancellation and she is still being charged. She is dealing with a terminally ill mother and her husband injured and off work and doesn't want to spend hours on the phone and doesn't know how to cancel on-line - which has always been difficult. I will be recommended she report MYOB to the AFCA but I expect this may be beyond her at the moment. This seems to be a really common problem with MYOB - and this is before the major change in June. Not good!
Regards
Liz Adamson
Hi Liz_A,
I can understand how concerning it is for your client to still see charges after they’ve cancelled. If your client has received an email confirming the cancellation, please ask them to reply directly to that email. This will reopen their case and alert our Support team to the additional issue so they can review the account.
Regards,
Sai
