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Liz_A's avatar
Liz_A
Super User
22 days ago
Solved

Client still being charged for MYOB AR even though she cancelled on 21st April

I sat with a client at her office while she phoned to cancel two MYOB subscriptions because she had sold/shut these down and heard the MYOB staff member confirm the cancellation and she is still bein...
  • Isaiah_C's avatar
    Isaiah_C
    21 days ago

    Hi Liz_A,

     

    I can understand how concerning it is for your client to still see charges after they’ve cancelled. If your client has received an email confirming the cancellation, please ask them to reply directly to that email. This will reopen their case and alert our Support team to the additional issue so they can review the account. 

     

    Regards,

    Sai

Isaiah_C's avatar
Isaiah_C
MYOB Moderator
21 days ago

Hi Liz_A,

 

I can understand how concerning it is for your client to still see charges after they’ve cancelled. If your client has received an email confirming the cancellation, please ask them to reply directly to that email. This will reopen their case and alert our Support team to the additional issue so they can review the account. 

 

Regards,

Sai

  • Liz_A's avatar
    Liz_A
    Super User
    20 days ago

    Hi Sai

     

    This seems to happen quite regularly - it's another reason why users are expressing their displeasure with MYOB. I won't be able to see my client until tomorrow to check her emails - she doesn't remember seeing one but is distracted with family issues so I will check with her and try to cancel and get a refund for her. 

     

    Regards

    Liz

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