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Liz_A's avatar
Liz_A
Super User
16 hours ago

Client still being charged for MYOB AR even though she cancelled on 21st April

I sat with a client at her office while she phoned to cancel two MYOB subscriptions because she had sold/shut these down and heard the MYOB staff member confirm the cancellation and she is still bein...
Isaiah_C's avatar
Isaiah_C
MYOB Moderator
4 hours ago

Hi Liz_A,

 

I can understand how concerning it is for your client to still see charges after they’ve cancelled. If your client has received an email confirming the cancellation, please ask them to reply directly to that email. This will reopen their case and alert our Support team to the additional issue so they can review the account. 

 

Regards,

Sai

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