Forum Discussion

VietNguyen's avatar
VietNguyen
Member
2 months ago
Solved

Cancel my Subcriptipm

Hi, I stop my business, so I would like to cancel subcription. I tried to call hot line a plenty time and wait every 2 hours each call without answer.

  • Earl_HD's avatar
    Earl_HD
    2 months ago

    Hi VietNguyen,

    Thank you for letting us know about the difficulties you’ve had reaching our team; our phone lines can get quite busy at times.
     

    While we’d be disappointed to see you go, if you do need to cancel your MYOB subscription, the best next step is to contact our support team so we can assist you with the process. You can also reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl

3 Replies

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 months ago

    Hi VietNguyen,

    Thank you for letting us know about the difficulties you’ve had reaching our team; our phone lines can get quite busy at times.
     

    While we’d be disappointed to see you go, if you do need to cancel your MYOB subscription, the best next step is to contact our support team so we can assist you with the process. You can also reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl

  • VietNguyen's avatar
    VietNguyen
    Member
    2 months ago

    Sorry, I tried to submit a support case via MyAccount. When I chose Cancel Subcription, it show message box that contact hotline which I tried many time as I mention above

  • cbeck's avatar
    cbeck
    Member
    2 months ago

    I have had this type of problem cancelling subscriptions with other business. Businesses don't like to cancel subscription (loss of revenue) - so they don't pit resources to help with that process. Your time (and mine) are valuable - we can't be expected to hang on the phone for a long time.   If I have not been successful in cancelling my subscriptions, I take a drastic approach and cancel the payments through the bank or credit card.  

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