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Angry_user's avatar
Angry_user
Member
1 month ago

CANCEL SUBSCRIPTION

Hello I am having the most difficult time trying to cancel my accountright subscription and find it appalling that we have to call a number that doesnt get answered at all. I have logged tickets, c...
WillyIAm's avatar
WillyIAm
Contributing User
15 days ago

Hi,

 

I have had similar problems trying to cancel our MYOB payroll account. Below is the request I sent on the 6th June 2026 after several attempts at trying to cancel through the MYOB call centre. MYOB continued to take money from our credit card on the 9th June 2026, 10th July 2026 and 10th August.

Case number 03125091

I have been trying to cancel this payroll only account for several months a we have not used it for a nearly a year. Can you please cancel it and refund the $15/month payment back to when it was last used?

MYOB finally replied with this...

Following a review and investigation of your account, we’re unable to approve your refund request. We understand this may be disappointing, and we apologise for the outcome.

Seems like MYOB is making it hard and delaying cancelations to squeeze extra money out of their customers!!

 

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    15 days ago

    Hi WillyIAm,

     

    Thanks for filling me in on the details. We want canceling a subscription to be simple and hassle-free, and I’m genuinely sorry that it’s been the exact opposite for you. You shouldn't have had to follow up multiple times to get answers about your cancellation and billing. To help move things along, I’ve flagged your case directly with the relevant team. I can't guarantee an exact turnaround time just yet, but please rest assured that your account charges will be reviewed and the team will contact you directly as soon as possible.

     

    Cheers,

    Princess

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