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adlawd's avatar
adlawd
Member
18 hours ago

Duplicate sign up - impossible to cancel one

You guys are shooting yourself in the foot with your archaic cancellation system. I have been using MYOB since 2014 - I just changed to a new company and needed to create a new account but it bugged and duplicated. I just wanted to cancel one of the duplicate accounts but after being transferred and put on hold for an hour, and reading the multitude of forum posts about how hard it is to cancel, I want to take my business elsewhere. It shouldn't be this hard to manage.

1 Reply

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    1 hour ago

    Hi adlawd,

     

    I'm sorry to hear you’ve had such a difficult time cancelling one of the duplicate accounts, especially after being with MYOB since 2014. We’re currently experiencing high call volumes, so wait times are longer than usual. If phone support hasn’t worked for you, there are other ways to contact our Support team. You can see the available options and cancellation information here: MYOB support options and cancellation information.

     

    Regards,

    Sai

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