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JulieBG's avatar
JulieBG
Contributing User
1 month ago
Solved

Warning Duplicate Supplier Invoice

Hello

I am posting here as well to see if anyone else has an issue with the MYOB Online Business files not having the capacity to warn if a duplicate supplier invoice is entered.  I find it very annoying to have to input supplier invoices in the desktop version and not to be able to utilise the online features because the online version allows duplicated invoices to go through.  When I am busy, I like to have the reassurance that MYOB is warning me if the invoice has been sent through for processing twice.  Surely the developers could work out a way to carry this feature over the the online version, especially as they seem to be promoting the online version as the future way to go??

 

Anyone else annoyed that this feature is not available online?  If I am misinformed and it is available, please tell me how to make sure it is switched on.

 

Thanks

 

  • tanianorton's avatar
    tanianorton
    1 month ago

    Hi Julie BG

    I use the online file and I always get a little yellow warning symbol in the Invoice box if I have used a supplier invoice number previously. I don't think it is something that I switched on, it has always just been there.

     

3 Replies

  • tanianorton's avatar
    tanianorton
    Experienced User
    1 month ago

    Hi Julie BG

    I use the online file and I always get a little yellow warning symbol in the Invoice box if I have used a supplier invoice number previously. I don't think it is something that I switched on, it has always just been there.

     

    • JulieBG's avatar
      JulieBG
      Contributing User
      1 month ago

      Thanks Tania, I did a test and can see the warning triangle coming up.  It is not as visible as the error message that pops up in the desktop version unless you hover over it or are aware to check it.  However, at least I know the function is there now, previous threads said it wasn't an option.  Thanks for the response :)

  • JamesUniform's avatar
    JamesUniform
    Member
    4 days ago

    The warning triangle helps, but I agree it is much easier to miss than a desktop-style popup.

    For duplicate supplier invoices I would still add one manual review point before payment, especially if a few people enter bills.

    The fields I would check before a bill gets paid are supplier, supplier invoice number, invoice date, gross amount and whether the same PDF has already been attached somewhere else.

    If MYOB only gives a small warning icon, it may be worth making duplicate check part of the payment run routine, not only the bill-entry routine. That way a duplicate can still be caught before cash goes out, even if someone missed the warning when entering the bill.

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