Forum Discussion

MelinC's avatar
MelinC
Experienced Cover User
2 days ago

MYOB Subscriptions

We have just purchased 2 more online MYOB AccountRight Premiere subscriptions so this brings us to a total of 5 AccountRight premieres and 1 MYOB Lite subscription. I have been trying to contact someone about these subscriptions for months and have not got anywhere. We are just about ready to cancel everything and go to Xero! Can someone please contact me regarding all our subscriptions as we have just received an invoice 3-10000603661 for $945.00 for 1 subscription for 1 month this is not correct.

1 Reply

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 days ago

    Hi MelinC, 

     

    Thank you for sharing the screenshot. I can see why this would be frustrating, especially after the time you’ve already spent trying to get this sorted.

     

    From the screenshot, the invoice covers 30 Jun 2026 to 29 Jul 2026 and totals $945.00, but it doesn’t show what makes up that amount. It’s highly unlikely that this would be for just one subscription, but that would need to be checked properly by our billing team, as forum moderators don’t have access to billing records or invoices like this.

     

    I understand the wait times have been long and that this issue has been dragging on. The best way to get this looked into is by creating a ticket through My Account. We appreciate your patience.


    Regards,
    Genreve

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home