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Chelly's avatar
Chelly
Experienced Cover User
11 months ago
Solved

Adding a new user

 
  • Isaiah_C's avatar
    Isaiah_C
    11 months ago

    Hi Chelly,

     

    Since it's been close to 24 hours and the user still can't access their account and you're still having this error message, the best step now is to contact our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They'll check your account and sort it out for you.

     

    For troubleshooting steps for 2FA, try this link.

     

    Regards,

    Sai

     

     

Chelly's avatar
Chelly
Experienced Cover User
11 months ago

Help, I am the Admin for our MYOB AccountRight and one of our users have lost the 2FA. I've tried deleting them and re-inviting them but get this message it's been close to 24 hrs how long does it take to get our online account ready????? Meanwhile 5 other users are able to use the online MYOB account

Isaiah_C's avatar
Isaiah_C
MYOB Moderator
11 months ago

Hi Chelly,

 

Since it's been close to 24 hours and the user still can't access their account and you're still having this error message, the best step now is to contact our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They'll check your account and sort it out for you.

 

For troubleshooting steps for 2FA, try this link.

 

Regards,

Sai

 

 

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