Forum Discussion

Chelly

Experienced Cover User

2 months ago

Solved

Adding a new user

Maggie-Solo
2 months ago
Hey Ispeech great question! At the moment you won't be able to see historical transactions - you can see transactions from the day you connect your account but not before. Don't panic though, we've heard from our Solmates that this is an important feature for you all so our amazing devs are working hard to implement this feature - watch this space! 🚀

Chelly

Experienced Cover User

2 months ago

Help, I am the Admin for our MYOB AccountRight and one of our users have lost the 2FA. I've tried deleting them and re-inviting them but get this message it's been close to 24 hrs how long does it take to get our online account ready????? Meanwhile 5 other users are able to use the online MYOB account

Isaiah_C
MYOB Moderator
2 months ago
Hi Chelly,

Since it's been close to 24 hours and the user still can't access their account and you're still having this error message, the best step now is to contact our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They'll check your account and sort it out for you.

For troubleshooting steps for 2FA, try this link.

Regards,

Sai

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url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: 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Hi Chelly,

Since it's been close to 24 hours and the user still can't access their account and you're still having this error message, the best step now is to contact our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They'll check your account and sort it out for you.

For troubleshooting steps for 2FA, try this link.

Regards,

Sai

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