MYOB not sending automatic emails on sales
Hi, I have noticed that our MYOB Accountright product is not sending invoices from sales to the customer despite the automatic emails ticked on. Sometimes the invoice goes to the customer and other times its not and the customer has not receiving the invoice or any other attachments. This was never the case before until the last few months i have had customers complain about not receiving their invoice. I have had to print it as a PDF and send through our Office email that way. This is very time consuming. Could someone let me know how to fix this issue or does anyone have any solutions on how to proceed.
MYOB Advisory
Is this an issue that is going to be fixed? I have a number of clients who like these reports but if there is a large amount of data they just dont generate and I need to prepare manual packages which is too time consuming. Selecting a different period is an unusual work around - monthly reporting is monthly reporting - I cant select a different month and pass it off as the month for which the report will not generate!!
Client receiving another clients MYOB linked purchases in their intray
Hello One client of mine has regular invoices from a supplier who is also on MYOB. We created the myob to myob link which has been working fine A few months ago another client said I had accidenatally been adding the purchases to their intray instead. I now realise the the error is with MYOB How can I stiop the wrong client from receiving these supplier purchases in their in tray? BTW the correct client is also receiving them which makes me worry how many other clients may be incorrectly receiving them too!
How to Record a Non-Deductible Payment made from Bank account?
Hi our company has paid a driving fine for one of our employees (as it was incurred during the time they were on the job). How do I record it to show that the money has been paid from the bank account but it is not an allowable deduction for tax purposes? All my expense accounts come straight off my profit and I don't know how to create one that doesnt.
Wrong Linked Category used
Hi There, Previously, the asset category account for tracking receivables that was linked to it was a bank account. So probably that was why the bank account, instead of AR, was credited everytime an invoice is created even though I used income account in the invoice. I change the linked category to Accounts receivable, however, it did not update the journal entry on the invoices that were previously recorded. How can I update all the invoices that were credit to bank account without having to delete each one? Payments were already applied to these invoices. I am using MYOB online. Thank you!
Master Reports with MYOB AE 2024.1 (5.4.52.107) release patch
In the MYOB AE install guide—5.4.52/2024.1 SP1 (Australia) Release date—October 2024, it says: Important Note: "We may replace any MYOB Master Reports at any time. We recommend that if you’ve customised our masters to export a backup copy of the report layouts using the Report Export Utility which is available from Reports > Report > Export & Import before upgrading MYOB AE" So I went into Master Reports Export - there a literally hundreds of these Reports and MYOB does not provide any facility to bulk-export them. Do they honestly expect us to export them one-by-one? Because that is the ONLY way to do it! I did back up a few key reports with more recent dates (likely to be customized): Registered Office for Client & Contact.rpt 10/5/2023 Current Client Residential Address.rpt 31/1/2019 Current Client Postal Address.rpt 31/1/2019 Client Registered Office Addresses.rpt 10/5/2023 Clients with Aliases.rpt 4/5/2017 Director ID.rpt 19/2/2024 I figured I'd go ahead with the install of the patch and if there were any issues with these later on, we could spin up a previous backup and export the ones we need. But it bothers me that under Contacts --> Contact Details, Contact List, Contacts and Clients are all empty (see the attached screenshot). Everything else appears to be as it was. I just don't remember seeing any gaps when I looked through it. There is Client & Contact Addresses, Client Contact Details etc. under Clients. Has anyone else had issues or concerns around potentially missing data in these Master Reports?
Inventory items with 16 decimal place value for stock on hand
I have a number of inventory items which either have up to 16 decimal place value for stock on hand, or negative (minor decimal) value. I've tried using Count Inventory/Adjust Inventory but this does nothing to resolve this problem! HELP!!Administrator
Hi there I am the bookkeeper for a company and we do not know who the administrator of the MYOB file is. A few staff have left over the last couple of years and it may have been them, The owner of the business is not sure who the administrator of the MYOB Accountright file is. And we do not know the password. How do we re-set the administrator in MYOB so that the owner of the business has control over user access/preferences etc for the MYOB file. Thanks so much Lisa
DEXT integration dropped out
I have 6 MYOB files hooked up to my DEXT account. MYOB has dropped out of two (saying that MYOB has expired) of the files and when I try to reconnect, I get an error message sayin "Uh oh. The numbers don't add up". I have been in contact with DEXT support and they say it is a MYOB problem. I don't want to totally delete the integration and reset it up as I will lose all of my supplier rules. Is anybody else having an issue?Superannuation amount balance does not match with payroll activity report
Good evening, I make the superannuation payments monthly during the first week of each month I have reviewed the superannuation payments and noticed that the balance in account 2000 doesn’t match the payments processed each month. All superannuation payments align with the amounts from the payroll activity report, and I process these payments monthly using MYOB. I have attached a superannuation report for your reference, showing both the amounts processed and the discrepancies. Could you please provide guidance regarding this issue? Thank you very much for your assistance.CMN.ATO.GEN.XBRL03 & CMN.ATO.GEN.XBRL04 Individual Tax Return 2024
Does anyone know the magic hack to fix these ATO rejections in an individual tax return. Ive read back through other posts and tried the suggestions but nothing helps me. Errors Code: CMN.ATO.GEN.XBRL03 Fields: Summary: A field contains invalid data (such as letters in numeric or date field). Details: The value specified for an item does not match the item type (value = "1 return was lodged", item type = null, uniqueID = ) Code: CMN.ATO.GEN.XBRL04 Fields: Summary: A mandatory field has not been completed. Details: No value is assigned to an item.
Verification code
Is there anyone way to get rid of the verification code upon logging in each morning? Its soooo annoying and the codes never work first time. I have it sent to email which takes forever to come through and then the code doesn't work. Can we choose to get rid of it all together? I mean, if anyone wants to hack in and do my work for me, i'm all for it! Stupid ridiculous thing ever. Especially when I dont' have a password for my work email, it opens automatically on my computer.
