Forum Discussion

Chelly's avatar
Chelly
Experienced Cover User
11 months ago
Solved

STP Stage 2 Disconnected

My file has been disconnected from the ATO today, I did wages yesterday all good.

 

What can I do?

  • Hi Chelly,

     

    Disconnection from STP while doing wages can happen due to a few reasons. Here are some basic troubleshooting steps you can try:

     

    • Refresh your browser by clearing the cache and cookies.
    • Try using a different browser.
    • Ensure you have a stable internet connection.

    If these steps don't resolve the issue, make sure to reach out to our support team directly for further assistance. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount

     

     

    Regards,

    Shella

1 Reply

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    11 months ago

    Hi Chelly,

     

    Disconnection from STP while doing wages can happen due to a few reasons. Here are some basic troubleshooting steps you can try:

     

    • Refresh your browser by clearing the cache and cookies.
    • Try using a different browser.
    • Ensure you have a stable internet connection.

    If these steps don't resolve the issue, make sure to reach out to our support team directly for further assistance. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount

     

     

    Regards,

    Shella