Forum Discussion

Chelly's avatar
Chelly
Experienced Cover User
2 days ago
Solved

STP Stage 2 Disconnected

My file has been disconnected from the ATO today, I did wages yesterday all good.   What can I do?
  • Shella_A's avatar
    Shella_A
    2 days ago

    Hi Chelly,

     

    Disconnection from STP while doing wages can happen due to a few reasons. Here are some basic troubleshooting steps you can try:

     

    • Refresh your browser by clearing the cache and cookies.
    • Try using a different browser.
    • Ensure you have a stable internet connection.

    If these steps don't resolve the issue, make sure to reach out to our support team directly for further assistance. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount. 

     

     

    Regards,

    Shella

Shella_A's avatar
Shella_A
MYOB Moderator
2 days ago

Hi Chelly,

 

Disconnection from STP while doing wages can happen due to a few reasons. Here are some basic troubleshooting steps you can try:

 

  • Refresh your browser by clearing the cache and cookies.
  • Try using a different browser.
  • Ensure you have a stable internet connection.

If these steps don't resolve the issue, make sure to reach out to our support team directly for further assistance. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount. 

 

 

Regards,

Shella

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