Category: Accountants & Bookkeepers

AE Tax 2020 error CMN.ATO.IITR.730088
Lodgement error in relation to Foreign income schedule, also came with other error codes after lodging CMN.ATO.IITR.730354 CMN.ATO.IITR.730356
Solved
walsh_sean
5 years ago Place MYOB AU Tax
5.7KViews
3likes
3Comments
2019 Individual Income Tax return lodgement error CMN.ATO.IITR.730001
Hi, We recently attempted to lodge a 2019 Individual Income Tax return with a Work Related Car expense claim. The software requires us to make a log book claim using schedule MVE 'Motor Vehicle Expneses Worksheet', which then automatically integrates to the new schedule DS 'Deductions scheduel (DDCTNS)', which in turn automatically integrates to D1 in the tax return. As such the figues should in theory all be the same. The return is then successfully 'completed' within MYOB AE Tax. The ATO however is rejecting the lodgement of the return and is providing the error code / message as: Code: CMN.ATO.IITR.730001 Summary: Work related car expenses amount is incorrect Details: The work related car expenses must equal the sum of all car expense amounts claimed in the attached Deductions schedule. As we have no control over, or ability to manually alter, the amounts integrating into schedule DS and D1 as they come from the schedule MVE how do we fix the return so it will lodge? Regards Aaron
Solved
AaronWood
6 years ago Place MYOB AU Tax
5.6KViews
0likes
13Comments
Lodgement Error - Trust Distributions
I have tried lodging a return containing distributions from 2 discretionary trusts created by MYOB Tax software. They are rejected with these errors: - I have disguised the TFN and Surname with XXXXs. RETURNS REJECTED I0566837.269// //XXXXXXXXX//XXXX, GEORGE //2020//EI Errors Code: CMN.ATO.INCDTLS.000381 Fields: Summary: Non-primary production net income from trusts amount details are incomplete Details: Where Non-primary production net income from trusts (less capital gains, foreign income and franked distributions) is present, both the Non-primary production managed investment scheme amount and the Non-primary production remaining trust amount must be provided Code: CMN.ATO.INCDTLS.000365 Fields: Summary: Other foreign income instance is incomplete Details: Where an Other foreign income instance is present, at least one of the following must be provided: Foreign rental income details, Foreign financial investment details or Other foreign income details Code: CMN.ATO.INCDTLS.000365 Fields: Summary: Other foreign income instance is incomplete Details: Where an Other foreign income instance is present, at least one of the following must be provided: Foreign rental income details, Foreign financial investment details or Other foreign income details I have been able to get rid of the second foreign income error by deleting the letter G in the Trust distribution schedule. But cannot work out the problem with the first error.
RPD
5 years ago Place MYOB AU Tax
5KViews
0likes
6Comments
Can't Print to PDF After Upgrading AO Classic
Hello, all. I have a client who suddenly cannot print to PDF after updating AO Classic to 22.0.0. He gets the "Printer not activated, error cade -41" when trying to print. Well, reinstall the PDF driver from the install files as detailed here, right? Did that, three times. Each time, it works for a few hours, then stops with the same problem, again. I even reinstalled AO, same thing. He is running AO on a Windows 10 64-bit machine, but it's only him, in the entire company. Everyone else is working fine. Help?
Solved
ITWorx_NZ
7 years ago Place MYOB AU Tax
4.9KViews
0likes
11Comments
Lodgement Error CMN.ATO.GEN.DUPLICATE ENTRY
We lodged a Company return initially with the incorrect TFN. When we realised the error, we checked the ATOPortal and noticed it still wasn't lodged so we changed the return and attempted to relodge it but keep getting the above error. Have been in touch with the ATO as it's still not showing as lodged on the portal and cant seem to get the issue resolved.
STAPIrma
5 years ago Place MYOB AU Tax
4.8KViews
0likes
7Comments
Working remotely with MYOB AO / AE
This is a question we get asked occasionally - and even more so at the momemt due to Covid-19, and the latest annoucnements from many of the state governements. Accountants Office, and Accountants Enterprise are desktop Client/Server applications. There are components that reside on your server - such as the SQL server, various Service applications, such as Lodgement and Backup services - and then there are workstation componets that are installed on your workstation to interact with the server components. because of the nature of the application, the workstation softrware must be on the same network as the server components. There are a few ways you can do this working from home - such as : Remote Desktop Connections to a Remote Desktop Server or individual workstations in your practice Remote Connectivity applications such as TeamViewer VPN connections We've written a Knowledge Base article that provides some ansers and provides a little more detail. you can find the Working remotely in AE/AO and our financial hardship policy has a stack of info. Please - if you have more questions regarding working from home in these trying times, please ask them here and we will do what we can to answer them - however note that MYOB (either on the forum or via telephone suport) does not provide support/design/setup for your IT infrastructure. Ask you questions here - and we and the MYOB Community will do what we can to provide assistance.
MattN
6 years ago Place MYOB AU Tax
AU Tax
Client Accounting
Corporate Compliance
Document Manager
General
4.1KViews
0likes
0Comments
Tax Offset T2 - Australian Superannuation Income Stream
I've encountered a problem at this item. The taxpayer is over 60, has received a ComSuper income stream (all untaxed element). I think they should be entitled to a 10% rebate (up to a limit) of the untaxed element. - as in all past years. See the attached screenshot - The system is calculating zero Offset while I think it should be $3.991 Am I missing something?
Solved
RPD
6 years ago Place MYOB AU Tax
4.1KViews
0likes
5Comments
Not receiving verification email
This afternoon one of my client is not receiving their verification email when trying to login. Haven't previously had an issue. Upgraded to 2020.1 two days ago. I can log into same file fine. They have tried both desktop & website login with same result. Is anyone else experiencing this?
Deanne001
5 years ago Place Admin Tasks & General Discussions
3.8KViews
1like
7Comments
Amending Activity Statements in AE Tax
we need to amend a previously lodged BAS in AE TAX. How do we now create the new activity statement? We used to be able to go into Preparation-Schedule and select the option to revise an activity statement. This option is no longer there. When you try and create an activity statement for dates that are already in the system, it locks up and can not be done. Do we have to amend via the portal now?
Solved
sambennett
6 years ago Place MYOB AU Tax
3.8KViews
0likes
6Comments
Trust distribution error CMN.ATO.INCDTLS.000365
Hi Guys I have read through the posts in relation to delete the "G". I have tried this and unfortunately it doesn't work. I have deleted the schedule twice and re-entered mannually. No luck. Errors Code: CMN.ATO.INCDTLS.000365 Fields: Summary: Other foreign income instance is incomplete Details: Where an Other foreign income instance is present, at least one of the following must be provided: Foreign rental income details, Foreign financial investment details or Other foreign income details
Solved
Meg2
5 years ago Place MYOB AU Tax
3.7KViews
0likes
4Comments
MYOB AE Tax 2020 - Lodgement Error CMN.ATO.GEN.XML03
Hi, I am receiving the following error code on lodgement of a 2020 Tax Return: CMN.ATO.GEN.XML03. Summary: A field contains invalid data (such as letters in numeric or date field) Details: The value specified for an item does not match the item type (value = "0", item type = NonNegativeInteger, uniqueID = http://www.sbr.gov.au/ato/incdtls: RegulatoryDisclosuresAccountHolderCt) Hint: The MinInclusive constrain failed. I cannot see where this error is. Can you please assist? Many thanks
Cameron01
5 years ago Place MYOB AU Tax
3.5KViews
0likes
2Comments
SUDDEN REQUEST TO LOGIN TO TAX
Good Morning, the staff have tried to access income tax returns this morning and all of a sudden after selecting a tax return we are getting the Tax Login screen where you submit your login and password. Once entered an error message appears Login to Tax Failed for the following reasons: " It shows no explanation. Nothing has changed and no recent updates have been done. Has anyone else had this issued today or knows how to fix it? Thanks...
Solved
MKemp
4 years ago Place MYOB AU Tax
3.5KViews
0likes
6Comments
PLS Pre Lodgement rejection error
When trying to complete a pre-lodgement check on a clients business activity statement with an installment % at T2 - the following errors are received- even though the ATO prefill details have not been altered. The system wants to remove the instalment amount in the BAS - is this a known error? What should we do? RETURNS REJECTED Errors Code: CMN.ATO.AS.EM023 Fields: Summary: You must select a reason for the variation at T4. Details: Code: CMN.ATO.AS.EM060 Fields: Summary: 8A was reported as 2729 and will be corrected to 1692 Details: Code: CMN.ATO.AS.EM060 Fields: Summary: 9 was reported as 2006 and will be corrected to 969 Details: Code: CMN.ATO.AS.EM060 Fields: Summary: 5A was reported as 1037 and will be corrected to 0 Details:
Solved
sambennett
7 years ago Place MYOB AU Tax
3.4KViews
1like
5Comments
IRD Data Feed
Since Inland Revenue have moved to their new system we have not received any data. The download history is showing the it is running at the scheduled time and it is passing since 26 April but has yet no data has been received. Is this is an IRD issue or are we required to do something at our end.
Janeharkz
6 years ago Place MYOB AU Tax
3.4KViews
1like
13Comments
V23 Error Message
We have an error message preventing completion of a return: V23 Invalid $ value (cannot be negative) E712 refer help for item and description How so we refer to help?
Solved
RPD
6 years ago Place MYOB AU Tax
3.3KViews
0likes
4Comments
Updating Email Address for Clients in MYOB Portal
I don't understand why MYOB won't allow you to update a user's (client) email address on the Portal. (I think it's a bit inefficient to be honest, as some users are connected to multiple Portals.) Can someone please explain why this is the case? Or suggest a solution which doesn't involve creating a new user everytime a client changes their email address? Or is creating a new user the only way to go about this?
GA1
6 years ago Place MYOB Practice Manager / Document Manager
Client Email
email
Myob portal
portal
3.2KViews
5likes
3Comments
2020 Tax - CMN.ATO.IITR.730363 error code
I am having issues trying to fix this error code on a tax return. CMN.ATO.IITR.730363 - Business items are incorrect. The net income agrees with the Total income but is still not being accepted when lodged.
DerekR
5 years ago Place MYOB AU Tax
3.2KViews
5likes
6Comments
CMN.ATO.GEN.XML01
Receiving the above error message when we are trying to lodged an individual tax return. We have deleted the prefill information as well as the trust distribution information and still receiving the error. The details are: Summary: The message did not pass XML validaton. Please contact your software provider. Details: The element 'OtherForeignIncomeCollection' in namespace 'http://www.sbr.gov.au/ato/incdtls' has invalid child element 'OtherForeignIncome' in namespace 'http://www.sbr.gov.au/ato/incdtls'. Hint: while processing parent element [OtherForeignIncomeCollection] child non mandatory element [OtherForeignIncome] was unexpected. Can anyone help so that I can get the client's return lodged.
MelissaL2013
5 years ago Place MYOB AU Tax
3.2KViews
0likes
1Comment
Rejected tax return CMN.ATO.IITR.7300097
Hi, we use MYOB AO. I have had a tax return rejected with the error code CMN.ATO.IITR.730097. It says in the summary Other Foreign source income amount is incorrect. and details the other foreign source income amount must equal the sum of all other foreign income gross amount less all related other foreign income deductable expenses provided in the attached income details schedule. I cannot work out what is wrong. The figures in the tax return match the Managed fund amounts against the tax return label.
JennyJ
5 years ago Place MYOB AU Tax
3KViews
0likes
8Comments
Revising BAS in MYOB Practice Online
Who was the genius at MYOB that removed the ability to revise BAS's in MYOB practice online? Could someone please explain how we now go about revising a BAS that was originally created and lodged using that product? I know the workaround is to amend directly with the ATO, but kind of defeats the purpose of having a good working electronic interface... Add it to the list of 'developments' that are absolutely mind boggling (removal of ability to bulk edit chart of accounts in Essentials for example) - what is going on at MYOB??? You're making it easier and easier to consider a switch to Xero!
thekenyan
5 years ago Place MYOB Practice Manager / Document Manager
3KViews
4likes
8Comments

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