This afternoon one of my client is not receiving their verification email when trying to login. Haven't previously had an issue. Upgraded to 2020.1 two days ago. I can log into same file fine. They have tried both desktop & website login with same result.
Is anyone else experiencing this?
Not recently, but make sure they check their spam folder.
I've also had Bigpond and yahoo block myob emails so they don't even show up in the spam folder.
Thanks Jacksen,
Already checked Junk and it's their own domain email.
Jacksen wrote:Not recently, but make sure they check their spam folder.
I've also had Bigpond and yahoo block myob emails so they don't even show up in the spam folder.
Hiii
I faced similar kind of issue last time, I am still searching for some proper solution Already checked Junk and it's their own domain email.
Hi Lindgren,
Thanks for your post. If your client is using their own domain email I would recommend they check with the domain host and add no-reply@myob.com to their address book or trusted sender list. Additionally, our help article Getting help with two-factor authentication has information on how they can switch from email 2FA to an authenticator app if they're still having troubles.
Hi Deanne001,
Thank you for your post. We haven't had any widespread client reports in regards to verification emails not being sent, If your client is using their own domain email I would recommend they check with the domain host and add no-reply@myob.com to their address book or trusted sender list. Additionally, our help article Getting help with two-factor authentication has information on how they can switch from email 2FA to an authenticator app if they're still having troubles.
Please do let us know if you have any further questions.
