Not receiving verification email
This afternoon one of my client is not receiving their verification email when trying to login. Haven't previously had an issue. Upgraded to 2020.1 two days ago. I can log into same file fine. Th...
Forum Discussion
Hi Deanne001,
Thank you for your post. We haven't had any widespread client reports in regards to verification emails not being sent, If your client is using their own domain email I would recommend they check with the domain host and add no-reply@myob.com to their address book or trusted sender list. Additionally, our help article Getting help with two-factor authentication has information on how they can switch from email 2FA to an authenticator app if they're still having troubles.
Please do let us know if you have any further questions.
