Forum Discussion

harpo's avatar
harpo
Contributing User
31 days ago

Receivables reconciliation

As a student,I have  entered my previous historical sales nd am required to run the receivables reconciliation report and save a copy.I have attached screen shots.The exception report shows no outstanding balance but does not show amounts.Should not the totals be shown there? 

receivables
reconciliation report
  • Earl_HD's avatar
    Earl_HD
    6 days ago

    Hi harpo,

    Our team is aware of the issue where the exception report does not show totals, and it is currently under investigation. We appreciate your patience as we work to resolve this. In the meantime, if you have any further queries, please feel free to start a new post, and one of us will be happy to assist you.

    Regards,
    Earl

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    29 days ago

    Hi harpo,

    The issue might be due to an incorrectly set up linked account. I recommend checking under the Accounting menu > Manage linked categories to ensure the linked account is correct.

    Regards,
    Earl

  • harpo's avatar
    harpo
    Contributing User
    7 days ago

    Hello, I am still stumped with this one.I have included linked categories,exception report,  that does not have totals and my sales invoices which were the historical accounts that had tobe entered and then a receivables reconciliation exception report needed to be run. Any help would be appreciated as to why there is not totals showing in the report.

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      6 days ago

      Hi harpo,

      Our team is aware of the issue where the exception report does not show totals, and it is currently under investigation. We appreciate your patience as we work to resolve this. In the meantime, if you have any further queries, please feel free to start a new post, and one of us will be happy to assist you.

      Regards,
      Earl

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