HelloThis Month i have noticed the bank reconciliation window has changed. As i have hundreds of transactions in any 1 account, when I scroll to the end date and check the box the window SCROLLS BACK TO THE TOP and it is VERY VERY annoying! I then have to scroll all the way BACK to the bottom to keep reconciling EVERY SINGLE TIME.Why has this been changed? you used to scroll, match you transaction, tick the box scroll etc. This is very frustrating and has the potential for transactions to be missed, takes 5 times as long to reconcile bank accounts. Change it back!

it is fixed everyone!I reconciled 2 accounts yesterday in 5 minutes. IT IS FIXED> :)

Bank Reconciliation Scrolling

71 Replies

MargsFiji
Member
3 months ago
Just thought I would pop on here to check if anyone else is experiencing the same issue. I agree this is SO FRUSTRATING AND TIME CONSUMING. MYOB FEES GO UP and Product go down. Please fix this issue.
131
Member
3 months ago
it's very annoying and MYOB should fix it ASAP.
DKSSolicitors
Contributing User
3 months ago
Mine is doing the same. It is so frustrating, hopefully it will be fixed sooner rather that later. :(
SharrnNish
Contributing User
3 months ago
Hi Genreve,
thankyou for getting back to us.
I will check in again in a few days.
It's not just doing the head in, it's costing clients/employers money as they have to pay for the bookkeeper's time to do recs that take 5x longer than they should - not good, especially with Xero being promoted to business owners so regularly, eg. by accountants. Hopefully myob takes this into consideration when it prioritises fixing (and communicating to us about) this issue - myob's meant to be supporting its small business customers, not costing them money due to myob's mistakes, and how long it takes to fix them.
As TheCoolShop said, we need this fixed at least before the next eom recs.
Thanks again.
CalypsoLin
Experienced Cover User
3 months ago
Mine is doing the same. I use both account right and essentials and it is doing it in both. I have tried different browsers as well and still happening. Not sure where the NOT MATCHED filter is that was suggested??? Reconciling accounts now is very time consuming.
Sonia22
Experienced User
3 months ago
Hi, I have the same problem, very frustrating and easy to make errors. It certainly didn't do this last month.
MYOB please change it back.
SharrnNish
Contributing User
3 months ago
Hi Doreen,
this is clearly a problem that a lot of customers are experiencing - including myself. Could you please let us know what myob is doing about it?
LNA67
Member
3 months ago
Yes totally agree and quickly as this is very annoying & time consuming!
DKSSolicitors
Contributing User
3 months ago
Good morning,
Good to finally hear an acknowledgment from MYOB of the issue and that it is being worked on. Hopefully we have a positive outcome soon.

Regards
Michele
Lorla
Member
3 months ago
I also have this issue and have submitted a support complaint but am yet to hear anything back . Surely this should be a top priority issue for them to fix!