Bank Reconciliation issues

Hi APatel21, 

 

Sounds like your client's bank rec has been a bit fussy for a while. Based on what you’ve described, there might be some hidden transactions that aren’t showing in the bank rec window.

I’d suggest running through the steps Princess shared in this thread first; this will reveal any hidden transactions on the reconciliation window. If it’s still out of balance after that, the best next step is to get in touch with our support team so we can take a closer look at what’s going on with the reconciliation.

You can reach us by lodging a support ticket from the My Account window, or by chatting with our team via MOCA, our virtual assistant.

 

Regards,

Genreve 

Thanks, i already did the above however the transactions remained outstanding when i undid the future dated transaction so not exactly fixed.

I have now just done a receive money journal against accountants adjustment account for the total of old transactions and will need to make adjustments in the financial statements but at least this way the client can continue with the reconciliations and the old transactions have been cleared.