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DennyMAC's avatar
DennyMAC
Member
5 months ago
Solved

BANK FEED ISSUE

Hi there.

I am trying to complete the January bank reconciliation.  The payment for the superannuation has appeared on the bank statement side. But I am not able to find the details of the payment side which would have come from the MYOB super portal. So I am not able to match the payment and reconcile the account.

 

Any help would be appreciated.

 

Many thanks

Denise

  • DennyMAC's avatar
    DennyMAC
    5 months ago

    Our accountant & I spent some time and managed to find a resolution to this issue.  We "cleared" the transaction in the reconcile account window.  Then on the bank feed we hid the bank entry.  All worked and account reconciled.

2 Replies

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    5 months ago

    Hi DennyMAC, 

    This is quite unusual. I'd recommend reaching out to our team so they can take a look at this further for you. You can reach our Live Chat team via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl

  • DennyMAC's avatar
    DennyMAC
    Member
    5 months ago

    Our accountant & I spent some time and managed to find a resolution to this issue.  We "cleared" the transaction in the reconcile account window.  Then on the bank feed we hid the bank entry.  All worked and account reconciled.

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