DennyMAC
2 months agoMember
BANK FEED ISSUE
Hi there. I am trying to complete the January bank reconciliation. The payment for the superannuation has appeared on the bank statement side. But I am not able to find the details of the payment s...
Hi DennyMAC,
This is quite unusual. I'd recommend reaching out to our team so they can take a look at this further for you. You can reach our Live Chat team via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,
Earl
Our accountant & I spent some time and managed to find a resolution to this issue. We "cleared" the transaction in the reconcile account window. Then on the bank feed we hid the bank entry. All worked and account reconciled.
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