Issue with Bank Balance after bank feed cancelled
The bank feed was cancelled, now I am unable to reconcile the bank account. It doesn't even show the bank account as an option in the drop down list to reconcile that account anymore. Previously reconciled transactions are no longer showing in the bank account, which is leaving it out of balance. I pulled up some of the specific transactions previously entered against that bank account however it's now showing as not allocated to any bank account, so where would they be ? Please can anyone help ?
Support simply sent me the guide "fixing-out-of-balance-bank-reconciliations" which is useless in this situation
Hi TanyaMc,
Thanks for sharing screenshots! From what I can see, it looks like the issue's coming from the category linked to your bank account. If that category's been made inactive, it won't show up in your drop-down list anymore, which would explain why you can't reconcile it. Check if that category's still active. If it's inactive, you can bring it back to life using the steps in this guide: Adding, editing and deleting categories.
If it's still giving you grief after that, best to jump on our live chat support through our virtual assistant, MOCA, or submit a case via MyAccount so the team can take a closer look.
Regards,
Sai
