Cancel Subscription - support issues

I have been trying for the last three days to cancel my MYOB subscription, which is due to renew in the next few days.

Unfortunately, online support has advised they are unable to assist with subscription cancellations. I have called the customer service number multiple times, only to either be disconnected or left on hold for extended periods. I have also requested several callbacks, but I am still waiting to hear from anyone.

This has been an extremely frustrating experience. It feels like MYOB is happy to take customers' money, but when it comes to cancelling a subscription due to a business closure, getting any assistance is almost impossible.

Has anyone had success with getting assistance