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2810gem's avatar
2810gem
Member
20 days ago

Cancel Subscription - support issues

I have been trying for the last three days to cancel my MYOB subscription, which is due to renew in the next few days.

Unfortunately, online support has advised they are unable to assist with subscription cancellations. I have called the customer service number multiple times, only to either be disconnected or left on hold for extended periods. I have also requested several callbacks, but I am still waiting to hear from anyone.

This has been an extremely frustrating experience. It feels like MYOB is happy to take customers' money, but when it comes to cancelling a subscription due to a business closure, getting any assistance is almost impossible.

Has anyone had success with getting assistance 

 

2 Replies

  • Kazzymax's avatar
    Kazzymax
    Member
    11 days ago

    I'm going to contact [email protected]  

    Ive been trying for months, in EVERY way possible and I'm still getting charged. I tried to query a double payment early on, I gave up..  Then towards the end of the fin year I tried to cancel 
    - you can't do this online,
    - you can't get through ion the phone number
    - the support options don't allow selection of Cancellation and just pushes back to the phone number .. which again rings out, hangs up , even when it calls you back! 
    - tried using Legal as a reason for complaint - still not response.. I have now 2 open support cases .. no response.. 

    Since trying to cancel I have been billed twice since i started to try and cancel !! and likely to get a third.
    At this stage the bank tells me I need to cancel my card to stop future payment ! 

    i have now spent hours trying to get through, cancel, complain and I want to bill MYOB  for MY time !! 

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    20 days ago

    Hi 2810gem,

     

    Sorry you’ve had to chase this, especially with your renewal coming up. Subscription cancellations are handled by a dedicated team, so the best next step is to contact them through this guide: Cancelling your MYOB subscription.

     

    Cheers,

    Doreen

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