SUBSCRIPTION CANCELLED - WTF!!!
Just when I thought MYOB could not get it more inept, they reached an all-time low.
I have been battling since May 2026 to get an issue with our direct debit fixed.
We have had to pay via EFT for 5 months as the setting for payments in MYOB did not work.
We should be $330.00 in credit but as MYOB cannot recognize EFT payments, according to them our account was overdue.
Our accountants intervened last week and advised us to pay the "overdue" amount and it seemed to work.... only for me to try and log in today to get a message advising that our subscription is cancelled!!!
Why can MYOB not get their Finance Team to reconcile our account, I have provided all 5 bank receipts.
After over 1 hour 20 minutes on the phone to MYOB, I was finally able to log back into our account.
I will be contacting the Ombudsman as MYOB need to be brought to task for their shocking way of doing business. I have wasted hours of valuable time and need the $330 payment recognized by MYOB
