Cancel Subscription - support issues
I have been trying for the last three days to cancel my MYOB subscription, which is due to renew in the next few days. Unfortunately, online support has advised they are unable to assist with subscr...
Forum Discussion
I'm going to contact [email protected]
Ive been trying for months, in EVERY way possible and I'm still getting charged. I tried to query a double payment early on, I gave up.. Then towards the end of the fin year I tried to cancel
- you can't do this online,
- you can't get through ion the phone number
- the support options don't allow selection of Cancellation and just pushes back to the phone number .. which again rings out, hangs up , even when it calls you back!
- tried using Legal as a reason for complaint - still not response.. I have now 2 open support cases .. no response..
Since trying to cancel I have been billed twice since i started to try and cancel !! and likely to get a third.
At this stage the bank tells me I need to cancel my card to stop future payment !
i have now spent hours trying to get through, cancel, complain and I want to bill MYOB for MY time !!
