Forum Discussion

TanyaMc's avatar
TanyaMc
Experienced User
6 months ago
Solved

Issue with Bank Balance after bank feed cancelled

The bank feed was cancelled, now I am unable to reconcile the bank account.  It doesn't even show the bank account as an option in the drop down list to reconcile that account anymore.  Previously re...
  • Isaiah_C's avatar
    Isaiah_C
    6 months ago

    Hi TanyaMc,

     

    Thanks for sharing screenshots! From what I can see, it looks like the issue's coming from the category linked to your bank account. If that category's been made inactive, it won't show up in your drop-down list anymore, which would explain why you can't reconcile it. Check if that category's still active. If it's inactive, you can bring it back to life using the steps in this guide: Adding, editing and deleting categories.

     

    If it's still giving you grief after that, best to jump on our live chat support through our virtual assistant, MOCA, or submit a case via MyAccount so the team can take a closer look.

     

    Regards,

    Sai

Isaiah_C's avatar
Isaiah_C
MYOB Moderator
6 months ago

Hi TanyaMc,

 

Thanks for sharing screenshots! From what I can see, it looks like the issue's coming from the category linked to your bank account. If that category's been made inactive, it won't show up in your drop-down list anymore, which would explain why you can't reconcile it. Check if that category's still active. If it's inactive, you can bring it back to life using the steps in this guide: Adding, editing and deleting categories.

 

If it's still giving you grief after that, best to jump on our live chat support through our virtual assistant, MOCA, or submit a case via MyAccount so the team can take a closer look.

 

Regards,

Sai

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