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ExtalAluminium's avatar
ExtalAluminium
3 months ago
Solved

Major Bank Feed Issue

Hello all, 

 

We just decided to use the Bank Feed function in MYOB AccountRight and EXACTLY what I feared has happened. The system has imported 6 months worth of Bank Feeds. These are all duplicates. Our bookkeeper reconciles every month and it seems like every single transaction has been fetched from our bank for this Financial Year. 
Is there a way to mass delete them? Please help! I really don't have the time to go through is all again one by one. 


Regards,

Eren

Extal Aluminium

bankfeed
  • Tracey_H's avatar
    Tracey_H
    3 years ago

    Hi actdrc 

     

    This error message generally means that one or more wage categories that are trying to be excluded from the entitlement aren’t set as hourly categories.

     

    After ensuring that the entitlements' linked wage category is set to an hourly basis, not a salary basis, you will need to refresh the entitlement in the background by following the steps given below: 

     

    1.    Take note of the percentage figure.

    2.    Click Equals "hours per pay period"

    3.    Click Equals % percent of gross hours

    4.    Click OK.

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

4 Replies

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  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    3 months ago
    Copy LinkReport

    Hi ExtalAluminium,

     

    There is a way to remove those transactions in bulk. To do this, you'll need to reach out to support to create a bank feed. You can get in touch by creating a support ticket from the MyAccount window or using live chat through MOCA.

     

    Regards,
    Genreve

    • ExtalAluminium's avatar
      ExtalAluminium
      3 months ago
      Copy LinkReport

      Hi Genreve,

      Thank you for your advice. Although the support team confirmed that there is no way to remove them in bulk. I am currently having to do them one by one. I'd like to also point out that it was the transactions appearing in the feeds that I'm trying to get rid of. These were not automatically recorded as transactions in my system. So the solution is to Right-Click and press "Hide Transaction." Apparently, this is the only way. Thanks anyway for your help.

      • Gaylyn111's avatar
        Gaylyn111
        Contributing User
        2 months ago
        Copy LinkReport

        We are having major issues with bank feeds for some reason transactions have doubled up onto two seperate bank accounts - each having the exact same transactions.

         

        MYOB support is absolutely hopeless why can we not speak to someone who knows what they are doing instead of typing to a bubble!!!  

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Bank Feed Issue","id":"message:886678","revisionNum":1,"repliesCount":4,"author":{"__ref":"User:user:201466"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Bus-Banking"},"conversation":{"__ref":"Conversation:conversation:886678"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:886678"},"body":"

Hello all, 

 

We just decided to use the Bank Feed function in MYOB AccountRight and EXACTLY what I feared has happened. The system has imported 6 months worth of Bank Feeds. These are all duplicates. Our bookkeeper reconciles every month and it seems like every single transaction has been fetched from our bank for this Financial Year. 
Is there a way to mass delete them? Please help! I really don't have the time to go through is all again one by one. 


Regards,

Eren

Extal Aluminium

","body@stringLength":"554","rawBody":"

Hello all, 

 

We just decided to use the Bank Feed function in MYOB AccountRight and EXACTLY what I feared has happened. The system has imported 6 months worth of Bank Feeds. These are all duplicates. Our bookkeeper reconciles every month and it seems like every single transaction has been fetched from our bank for this Financial Year. 
Is there a way to mass delete them? Please help! I really don't have the time to go through is all again one by one. 


Regards,

Eren

Extal Aluminium

","kudosSumWeight":0,"postTime":"2025-01-14T13:48:09.002+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:bankfeed","text":"bankfeed","time":"2016-05-05T14:24:30.706+10:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:886678_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":61},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"Hello all,    We just decided to use the Bank Feed function in MYOB AccountRight and EXACTLY what I feared has happened. The system has imported 6 months worth of Bank Feeds. These are al...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wxMHwxNDowLDM5OjF8MQ","node":{"__ref":"AcceptedSolutionMessage:message:886702"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:886678":{"__typename":"Conversation","id":"conversation:886678","solved":true,"topic":{"__ref":"ForumTopicMessage:message:886678"},"lastPostingActivityTime":"2025-02-25T09:58:55.834+11:00","lastPostTime":"2025-02-25T09:58:55.834+11:00","unreadReplyCount":4,"isSubscribed":false},"ModerationData:moderation_data:886678":{"__typename":"ModerationData","id":"moderation_data:886678","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:886678_1":{"__typename":"Revision","id":"revision:886678_1","lastEditTime":"2025-01-14T13:48:09.002+11:00"},"CachedAsset:theme:customTheme1-1743557931295":{"__typename":"CachedAsset","id":"theme:customTheme1-1743557931295","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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Moderator","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:284705":{"__typename":"User","id":"user:284705","uid":284705,"login":"Genreve_S","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-09-23T13:58:42.919+10:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-1.svg?time=0"},"rank":{"__ref":"Rank:rank:62"},"entityType":"USER","eventPath":"community:myob/user:284705"},"ModerationData:moderation_data:886702":{"__typename":"ModerationData","id":"moderation_data:886702","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:886702":{"__typename":"AcceptedSolutionMessage","uid":886702,"id":"message:886702","revisionNum":1,"author":{"__ref":"User:user:284705"},"readOnly":false,"repliesCount":3,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Banking"},"parent":{"__ref":"ForumTopicMessage:message:886678"},"conversation":{"__ref":"Conversation:conversation:886678"},"subject":"Re: Major Bank Feed Issue","moderationData":{"__ref":"ModerationData:moderation_data:886702"},"body":"

Hi ExtalAluminium,

\n

 

\n

There is a way to remove those transactions in bulk. To do this, you'll need to reach out to support to create a bank feed. You can get in touch by creating a support ticket from the MyAccount window or using live chat through MOCA.

\n

 

\n

Regards,
Genreve

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2025-01-14T16:17:30.213+11:00","lastPublishTime":"2025-01-14T16:17:30.213+11:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":61},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:Business/category:Support/community:myobboard:Bus-Banking/message:886678/message:886702","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:887027"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"820","rawBody":"

Hi ,

\n

 

\n

There is a way to remove those transactions in bulk. To do this, you'll need to reach out to support to create a bank feed. You can get in touch by creating a support ticket from the MyAccount window or using live chat through MOCA.

\n

 

\n

Regards,
Genreve

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:886702_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"208","videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:887027":{"__typename":"ModerationData","id":"moderation_data:887027","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Rank:rank:189":{"__typename":"Rank","id":"rank:189","position":64,"name":"Contributing User","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:280285":{"__typename":"User","id":"user:280285","uid":280285,"login":"Gaylyn111","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-08-12T06:21:56.071+10:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-11.svg?time=0"},"rank":{"__ref":"Rank:rank:189"},"entityType":"USER","eventPath":"community:myob/user:280285"},"ForumReplyMessage:message:887027":{"__typename":"ForumReplyMessage","uid":887027,"id":"message:887027","revisionNum":1,"author":{"__ref":"User:user:201466"},"readOnly":false,"repliesCount":2,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Banking"},"parent":{"__ref":"AcceptedSolutionMessage:message:886702"},"conversation":{"__ref":"Conversation:conversation:886678"},"subject":"Re: Major Bank Feed Issue","moderationData":{"__ref":"ModerationData:moderation_data:887027"},"body":"

Hi Genreve,

Thank you for your advice. Although the support team confirmed that there is no way to remove them in bulk. I am currently having to do them one by one. I'd like to also point out that it was the transactions appearing in the feeds that I'm trying to get rid of. These were not automatically recorded as transactions in my system. So the solution is to Right-Click and press \"Hide Transaction.\" Apparently, this is the only way. Thanks anyway for your help.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2025-01-20T09:42:56.579+11:00","lastPublishTime":"2025-01-20T09:42:56.579+11:00","metrics":{"__typename":"MessageMetrics","views":26},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Business/category:Support/community:myobboard:Bus-Banking/message:886678/message:887027","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wxfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:889391"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"482","rawBody":"

Hi Genreve,

Thank you for your advice. Although the support team confirmed that there is no way to remove them in bulk. I am currently having to do them one by one. I'd like to also point out that it was the transactions appearing in the feeds that I'm trying to get rid of. These were not automatically recorded as transactions in my system. So the solution is to Right-Click and press \"Hide Transaction.\" Apparently, this is the only way. Thanks anyway for your help.

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:887027_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:889391":{"__typename":"ModerationData","id":"moderation_data:889391","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:889391":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:280285"},"id":"message:889391","revisionNum":1,"uid":889391,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Banking"},"parent":{"__ref":"ForumReplyMessage:message:887027"},"conversation":{"__ref":"Conversation:conversation:886678"},"subject":"Re: Major Bank Feed Issue","moderationData":{"__ref":"ModerationData:moderation_data:889391"},"body":"

We are having major issues with bank feeds for some reason transactions have doubled up onto two seperate bank accounts - each having the exact same transactions.

 

MYOB support is absolutely hopeless why can we not speak to someone who knows what they are doing instead of typing to a bubble!!!  

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":1,"postTime":"2025-02-25T06:10:38.551+11:00","lastPublishTime":"2025-02-25T06:10:38.551+11:00","metrics":{"__typename":"MessageMetrics","views":21},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Business/category:Support/community:myobboard:Bus-Banking/message:886678/message:889391","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"331","rawBody":"

We are having major issues with bank feeds for some reason transactions have doubled up onto two seperate bank accounts - each having the exact same transactions.

 

MYOB support is absolutely hopeless why can we not speak to someone who knows what they are doing instead of typing to a bubble!!!  

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