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Advocacy's avatar
Advocacy
Experienced Cover User
2 years ago
Solved

Bank Feed Reconciliation issue

We have bank feeds coming in and has not been a problem picking up the correspondence transaction in MYOB to reconcile, but today , the bank feed is not picking up the (1) Journal and (2) spend money that are sitting in MYOB. 

 

Has anyone else had this problem, if so how can I get it to pick up the transactions. 

 

Thanks 

M

  • Tracey_H's avatar
    Tracey_H
    5 years ago

    Hi victord 

     

    In Business Insights click on Customise and make sure Customer Analysis panels are selected to display. The other thing to check is your user permissions.

     

    These help articles will help with users and roles:

    Set up roles 

    Manage users 

     

    Please let me know how you go with this.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi Advocacy, 

     

    Thanks for posting your concern in the forum. 

     

    I'm sorry to hear that you have issues matching bank feeds with a transaction that is already recorded in the file. Generally, if the transactions we are trying to match to the bank feeds are already reconciled or marked checked in the Reconcile Accounts window, these transactions won't appear in the bank feeds window to match any of the bank feed transactions. I would suggest checking these transactions first to see if they are marked checked or already reconciled in the Reconcile Accounts window. 

     

    If after checking these transactions in the Reconcile Accounts window all is correct but the issue persists. Please send me screenshots of the bank feeds window and the recap of the transaction we are trying to match the bank feed with. 

     

    Let us know if you require any further assistance. 

     

    Thanks,

    Genreve

      • Genreve_S's avatar
        Genreve_S
        MYOB Moderator
        2 years ago

        Hi Advocacy, 


        Thanks for your response and the update. 

         

        Feel free to post again in the forum if you require any other assistance. 


        Thanks,

        Genreve

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We have bank feeds coming in and has not been a problem picking up the correspondence transaction in MYOB to reconcile, but today , the bank feed is not picking up the (1) Journal and (2) spend money that are sitting in MYOB. 

 

Has anyone else had this problem, if so how can I get it to pick up the transactions. 

 

Thanks 

M

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We have bank feeds coming in and has not been a problem picking up the correspondence transaction in MYOB to reconcile, but today , the bank feed is not picking up the (1) Journal and (2) spend money that are sitting in MYOB. 

 

Has anyone else had this problem, if so how can I get it to pick up the transactions. 

 

Thanks 

M

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background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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Moderator","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:284705":{"__typename":"User","id":"user:284705","uid":284705,"login":"Genreve_S","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-09-23T13:58:42.919+10:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-1.svg?time=0"},"rank":{"__ref":"Rank:rank:62"},"entityType":"USER","eventPath":"community:myob/user:284705"},"ModerationData:moderation_data:841448":{"__typename":"ModerationData","id":"moderation_data:841448","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:841448":{"__typename":"AcceptedSolutionMessage","uid":841448,"id":"message:841448","revisionNum":1,"author":{"__ref":"User:user:284705"},"readOnly":true,"repliesCount":2,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ARBanking"},"parent":{"__ref":"ForumTopicMessage:message:841114"},"conversation":{"__ref":"Conversation:conversation:841114"},"subject":"Re: Bank Feed Reconciliation issue","moderationData":{"__ref":"ModerationData:moderation_data:841448"},"body":"

Hi Advocacy, 

\n

 

\n

Thanks for posting your concern in the forum. 

\n

 

\n

I'm sorry to hear that you have issues matching bank feeds with a transaction that is already recorded in the file. Generally, if the transactions we are trying to match to the bank feeds are already reconciled or marked checked in the Reconcile Accounts window, these transactions won't appear in the bank feeds window to match any of the bank feed transactions. I would suggest checking these transactions first to see if they are marked checked or already reconciled in the Reconcile Accounts window. 

\n

 

\n

If after checking these transactions in the Reconcile Accounts window all is correct but the issue persists. Please send me screenshots of the bank feeds window and the recap of the transaction we are trying to match the bank feed with. 

\n

 

\n

Let us know if you require any further assistance. 

\n

 

\n

Thanks,

\n

Genreve

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"223","kudosSumWeight":1,"postTime":"2023-10-13T13:47:46.674+11:00","lastPublishTime":"2023-10-13T13:47:46.674+11:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":373},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:ARBanking/message:841114/message:841448","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:841550"}}]},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"223","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:841550":{"__typename":"ModerationData","id":"moderation_data:841550","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:841550":{"__typename":"ForumReplyMessage","uid":841550,"id":"message:841550","revisionNum":1,"author":{"__ref":"User:user:185874"},"readOnly":true,"repliesCount":1,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ARBanking"},"parent":{"__ref":"AcceptedSolutionMessage:message:841448"},"conversation":{"__ref":"Conversation:conversation:841114"},"subject":"Re: Bank Feed Reconciliation issue","moderationData":{"__ref":"ModerationData:moderation_data:841550"},"body":"

All fixed - thank you

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"23","kudosSumWeight":0,"postTime":"2023-10-16T07:46:31.563+11:00","lastPublishTime":"2023-10-16T07:46:31.563+11:00","metrics":{"__typename":"MessageMetrics","views":332},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:ARBanking/message:841114/message:841550","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:841649"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:841649":{"__typename":"ModerationData","id":"moderation_data:841649","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:841649":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:284705"},"id":"message:841649","revisionNum":1,"uid":841649,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ARBanking"},"parent":{"__ref":"ForumReplyMessage:message:841550"},"conversation":{"__ref":"Conversation:conversation:841114"},"subject":"Re: Bank Feed Reconciliation issue","moderationData":{"__ref":"ModerationData:moderation_data:841649"},"body":"

Hi Advocacy, 

\n


Thanks for your response and the update. 

\n

 

\n

Feel free to post again in the forum if you require any other assistance. 

\n


Thanks,

\n

Genreve

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