Undeposited funds reconciliation issue

Hi Paulas, 

Thanks for posting your concern in the forum. 

We appreciate your effort in attaching these screenshots. I'm sorry to hear about your difficulties in reconciling your undeposited funds account. Based on my understanding of the screenshots you've sent; these transactions are still sitting in the undeposited funds accounts. Since you can't find any transaction recorded to any accounts with these 3 transactions, you will need to go to Banking > Prepare bank deposits and process these three transactions. 

Let us know if you require any further assistance with this. 

Thanks,
Genreve

We are very experienced users and no your answer is wrong . The bank deposits screen is empty . We need a technical expert to sort this please .

Hi Paulas, 

Thanks for the response and clarifications.

If the bank deposit for these three transactions is already recorded, then the said deposit should also be shown in the reconcile accounts window. May I get you to send us a screenshot of the recorded deposit for these transactions? Also, may I know if the reconciliation balances for the bank account where the deposit is supposed to go and if there were any transactions amounting to $138.50? 

We look forward to your response. 

Thanks,
Genreve

As I have said I have sent you everything showing ! There is a myob anomaly here and a technical person from

myob could fix this for us - Andrew Simpson would know what to do ?!

No we can't find it recorded anywhere - this is the glitch - yet the undeppsited reconciliation is showing it's missing . There is a glitch and we need a technical person to look at this please .  We have gone thru all the obvious things you are pointing out . Please can we get contact with a technical expert . 

How do I get someone who can fix this issue for us as to date the provided solutions are not solutions 

Hi paulas 

For the first series of post exchanges, moderators tend to assume any discrepancy/anomaly is a user error or competence issue - until proven beyond doubt that it is a technical issue or error by the software!

Arguably in many cases it is user error. From the info you have provided, and knowing a bit about how MYOB works, this remains a possibility here, due to dates - someone may have entered an incorrect date somewhere.

I suggest you open the Prepare Bank Deposit screen again and set the date to 31/12/9999 - If this is still blank, take a screenshot and post. At this point moderators might still argue a Prepare Bank Deposit transaction has already been processed for $138.50. So repeat for the Reconcile Accounts screen as well, set the Bank Statement Date to 31/12/9999 and select all transactions. If this still shows a Calculated Statement Balance of $138.50, this might help moderators accept there is a software issue.

Regards

Gavin

Please find attached showing dates moved right out...we need a technical person to somehow correct this please.....

Hi Paulas, 

Thanks for your response and the screenshots you've added. 

We appreciate you sending this information. Unfortunately, there is no reported issue of the same nature as yours. I will send you a private message to collect data to run diagnostic scripts on your file. 

In the meantime, feel free to create a new thread if you have any other concerns not relating to this. 

Thanks,
Genreve