Forum Discussion

18 days ago

Clearing an Amount From Undeposited Funds

Hello,

Some time ago a correction was done where a payment was applied to the incorrect customer card, by reversal and the payment applied to the correct customer.

Not sure how, but this has created a balance in the Undeposited Funds account for the original payment amount, it is not in the transaction list to clear. No matter which way I try to correct this there is always that amount there either in credit or debit.

I would really appreciate some help to clear this out.

Thanks

Laura.

Princess_R
17 days ago
Hi LauraF1,

You're welcome! You're right, the only option is to create another Undeposited Funds Account. If you need any further assistance in the future, please feel free to create a new post.

Cheers,

MYOB

Isaiah_C
MYOB Moderator
17 days ago
Hi LauraF1,

It seems your situation is similar to other cases we've seen. I recommend checking out this post, which provides detailed steps to resolve similar issues.

Regards,

Sai
- LauraF1
  17 days ago
  Hi Sai,
  Thank you for your response. I had a look at the post and believe the only option will be to create another Undeposited Funds Account. Even when I reverse or delete the transaction there is still the same amount showing on the Undeposited Funds Account, even though it is not showing in the Prepare Bank Deposit.
  Thanks for your help.
  Laura.
  - Princess_R
    MYOB Moderator
    17 days ago
    Hi LauraF1,
    
    You're welcome! You're right, the only option is to create another Undeposited Funds Account. If you need any further assistance in the future, please feel free to create a new post.
    
    Cheers,
    
    MYOB