Forum Discussion
Jacksen wrote:Not recently, but make sure they check their spam folder.
I've also had Bigpond and yahoo block myob emails so they don't even show up in the spam folder.
Hiii
I faced similar kind of issue last time, I am still searching for some proper solution Already checked Junk and it's their own domain email.
Hi Lindgren,
Thanks for your post. If your client is using their own domain email I would recommend they check with the domain host and add no-reply@myob.com to their address book or trusted sender list. Additionally, our help article Getting help with two-factor authentication has information on how they can switch from email 2FA to an authenticator app if they're still having troubles.
- Jacksen4 years agoValued User
I've had 3 users since i posted have issues not receiving emails for 2fa or password resets regardless of custom domain or gmail.
- Melisa_D4 years agoFormer Staff
Hi Jacksen,
Thanks for your post. If they're still experiencing issues with this can you please get them to add no-reply@myob.com to their address book or trusted sender list.
Please do let us know how they go.